Nadia Khan Email and Phone Number

Focusing on strategic partnerships, team leadership, process improvements, operational efficiencies, and fostering innovation, I effectively lead the efforts at USTECH to enhance partnerships, drive efficiencies, and achieve sustainable growth and success for our unique DEI programs. • Manage and build key relationships to nurture key stakeholders and clients • Create action plans to address identified gaps and streamline processes by engaging relevant teams to implement process improvements collaboratively, utilizing technology and automation tools where applicable to enhance efficiency and accuracy• Establish clear guidelines and processes for communication, feedback collection, and issue resolution• Proactively identify potential risks associated with partnerships or process changes and develop mitigation strategies• Developed standard operating procedures, established KPIs, ensure adherence to program SLAs• Provide strategic direction in the standardization of processes across our unique programs• Understand P&L, conduct ROI assessments• Collaborate with Sales on RFPs and present our unique solutions to potential clients• Ensure that the teams consistently deliver results that exceed client expectations, demonstrating value and building loyalty• Encourage a culture of continuous learning within my teams by sharing resources, organizing knowledge-sharing sessions• Identify potential challenge projects for members of my teams based on their interests and career aspirations. Provide guidance and resources to support their success.• Effectively communicate changes and improvements to stakeholders within USTECH and partner organizations• Manage Enterprise clients' programs, with a DEI focus

US Tech Solutions, a certified Minority Business Enterprise (MBE) by National Minority Supplier Development Council in US & by CAMS in Canada, was founded in 2000 and has demonstrated strong organic growth over the years.We are a high-performance strategic partner to Fortune 500/Global 2000 and other strategic clients.We offer integrated talent, technology and total workforce solutions in a 24x7 delivery model withdeep domain experience across an array of industries.US Tech Solutions is always within reach with over 11,500 employees globally and over 40 company offices throughout the USA, Canada, EMEA, Australia, and Asia Pacific.

•Led the Global Contingent Workforce Program encompassing 100+ offices in 56 countries•Increased operational efficiencies by establishing a comprehensive Global Contingent Workforce Strategy to standardize and streamline hiring processes, bringing the onboarding function in-house, and training internal Talent Acquisition Operations team•Optimized and terminated inactive vendor partnerships, reducing the engaged staffing partner list from 250+ to 77 globally•Managed global, regional, and local vendor engagements to ensure consistent and transparent partnerships, reducing time to fill by 32% •Streamlined the global Onboarding Program, reducing the time to onboard from 10 business days to 2 business days •Reduced internal contract execution SLA from 4 months to 21 days, while working with Operational Procurement and Commercial Legal team to redline and execute contracts with staffing vendors•Directed and provided day-to-day guidance for a global team of 15 recruiters on contingent hiring needs•Served as an end-to-end process SME for contingent hiring, from requisition creation to invoice clearance•Provided continuous education to internal TA team and stakeholders on contingent hiring and onboarding processes•Provided direction and strategic guidance to stakeholders to address their hiring needs•Established agency metrics and scorecards to measure and evaluate vendor performance, and created dashboards to track internal KPIs•Performed regular audits to monitor process compliance for recruiting and onboarding functions within TA team•Fostered open and positive lines of communication to ensure cross-functional collaboration•Maintained a strong line of communication with Global Account Managers/ Key Account Managers for established staffing vendors•Served as a point of escalation for vendor and hiring process issues•Adept at Workday and Greenhouse (ATS) & Microsoft Office (Excel, PowerPoint), Microsoft Project, Conga, and Oracle

•Performed daily departmental audits to ensure compliance with governing body guidelines•Collected data and performed audits to attain Disease Specific Care certifications for the hospital, and collected and analyzed data to implement protocol changes across hospital system; working in collaboration with Pulmonary and Critical Care committees•Coordinated cross-departmental research projects, aggregated and analyzed data, monitored research milestones, and created presentations for local conferences

•Conducted a wide range of diagnostic and therapeutic services: arterial puncture, blood gas analysis and interpretation, end tidal carbon dioxide monitoring, ventilator management, chest physiotherapy, IPPB therapy, breathing exercises and incentive spirometry, aerosol and MDI therapy, lung mechanic assessments, NT suctioning, pulmonary rehabilitation and smoking cessation counseling•Provided critical life support: adult mechanical ventilation, endotracheal intubation assistance, airway management and maintenance, cardiopulmonary resuscitation, neonatal resuscitation, CPAP, BIPAP, tracheostomy maintenance•Provided patient education on aerosol and MDI medication delivery, chest physiotherapy, breathing exercises, and tracheostomy care in home setting•Created work assignments for shift therapists•Equipment and supply inventory

•Coordinated program needs by utilizing recruited volunteers to tutor and mentor immigrant and underprivileged children•Ran publicity campaigns for program•Increased enrollment in the youth tutoring program by 30% via advertising and outreach programs•Assisted with government grant applications for the program•Organized the Summer Fun Program which allowed underprivileged children opportunities to visit major Chicago attractions such as Field Museum, Shed Aquarium, and Navy Pier