Nadia Singer Email & Phone Number

Provides support to project directors and managers on various assessment development projects and research field studies. Coordinates meetings, including agendas, invitations, and managing online virtual events. Establishes and maintains processes for complex development projects. Serves as lead coordinator on large assessment proposal efforts. Communicates with clients, staff, and consultants on an ongoing basis to ensure timely, accurate delivery of content development. Serves as a technical resource for colleagues with various programs, such as Smartsheet and Box.

Rocklin, California, United States

Manage solar and energy storage system design production continuity to ensure timely delivery of plan sets and submittals; ensuring accuracy in record-keeping and adherence to forecasted timelines. Maintain quality control of plan sets, including layout, formatting, and utility compliance. Manage a team of five Production and Design team members with consistent process improvement, specifically highlighting and resolving inefficiencies with detailed production reporting.• Track the schedule and health of more than 150 active PV projects from sale to install, including site visit quality control, design concept and creation, building permitting, • Reimagined and redeveloped process, using Smartsheet, Microsoft Office, and Google Drive programs, to streamline daily, weekly, and monthly reporting to increase productivity to achieve task-oriented milestones, while maintaining individual and team goals.• Improved Production Team time management by 25% through redesign of processes to simplify and restructure the department to equally manage workload.

Granite Bay, California, United States

Assist the CEO of a small, veteran-owned business to plan and manage the production and manufacturing process of all incoming orders and projects with the use of Trello, Airtable, Google Suite, and Slack messaging system. Communicate accordingly with CEO and co-workers to continually improve workflow, processes, procedures, and instructions for complete customer satisfaction and to ensure timely production timelines. Perform proper, repetitive, and timely operation of machines to produce small to large scale metal sign projects to meet company goals and deadlines. Perform diagnostic and troubleshooting checks of machines, equipment, and systems to fix or issue repair requests.

Granite Bay, California, United States

Deliver world-class customer service providing product and service information, processing orders, account administration, and handling issues. Follow through on customer inquiries to ensure proper actions are taken to resolve customers' problems. Make recommendations on products, packaging, shipping, service, billing methods, and procedures to improve quality and reduce future customer issues. Produce product photography for content on all social media platforms based on established branding.• Increased customer retention rate by providing outstanding accuracy on recording and tracking of all customer interactions and complaints.• Tracked all website bugs and issues, tested multiple platforms, documented each case, and accurately reported bugs in detail to management to rely to development team.• Created a priority checklist for the Customer Service and Social Media Associates improving daily productivity by 20%.

Panama City Beach, Florida

Oversaw a team of six Marketing Associate Specialists and Creative Graphic Artists that develop design concepts into art layouts, and prepare layouts for digital advertisements, website promotional materials, and social media platforms. The team also facilitated and coordinated efforts on marketing strategy and production for multiple campaigns and media outlets working with third party advertisers and the internal marketing team.Executed as many as twenty very large promotional marketing campaigns on a weekly basis that involved sitewide sale creatives, daily email blasts, and third-party advertisement creatives. Collaborated on the development of graphic design elements, html email layouts, and overall brand strategy. Established and cultivated partnerships to boost revenue in third party marketing through contract negotiations.• Grew promotional revenue 20% by partnering with multiple teams to launch a streamlined system for promotion approvals, sale page data entry, and deadline expectations which reduced unnecessary communication and increased productivity.• Identified bugs and defects in the backend platform using Jira, developed a strategy to make the backend processes more efficient, and collaborated with the software development team to institute 10 large reengineering projects that improved production time by 40%.• Redeveloped the third party and affiliate advertiser program which led to signing of over 5 new advertisers and an annual growth rate of 15% (tracked by Google Analytics) within the first year managing the team.

Panama City Beach, Florida, United States

Facilitated 20 sitewide promotional sales every week. Each promotion required as much as 70 graphic design elements, 25 copy proofs, 6 email blasts, and posted 15 marketing channels and third-party advertisers. Administered organizational structure and placement scheduling guidelines for promotional newsletter content. Collected data on and analyzed campaign results using Google Analytics.• Identified efficiency issues and worked with the Manager to implement enhanced processes and time management that refined the workflow and reduced data entry times by 40% per day.• Promoted to Interim Promotional Marketing and Creative Manager within 4 months of starting my career with Bookit.com

Oklahoma City, Oklahoma Area

Competently and successfully completed projects for over 1000 electrical substation, 50 marketing, and 5 laser scanning virtual tours. Created documentation for project scope, objectives, staffing, resources, and deliverables. Designed and created financial forecasts for all projects (completed, current, and future) in the portfolio and all projects phases for each project.• Improved overall production rates by over 40% and significantly enhanced company efficiency by reengineering the time and project management procedures for 4 different departments.

Oklahoma City, Oklahoma Area

Coordinated and safely completed multiple 3 week deployments, while pushing to finish 5-10 more shoots per week than originally scheduled• Developed and managed new post-production training system that elevated time management and slashed completion rates by 20%• Chosen as lead for a confidential American Electric Power project that needed meticulous research for problem resolution, along with complete project management for 100% client satisfaction• Established new Laser Technology department by researching new laser scanning equipment, creating training program, and coordinating all client projects

Oklahoma City, Oklahoma Area

Provided photographic expertise traveling around the US capturing imagery and collecting data for various subjects including industrial assets, landmarks, area coverage, and live events adhering to a very tight schedule and project deadlines. Oversaw and executed all 360-degree photography, processing of imagery, recording of corresponding data, and preparation of scenes in accordance with New Spin's rigorous criteria for asset captures.• Significantly exceeded productivity goals for capturing and processing 360-degree photography and raised the expectation by 25%.• Increased the new hire retention 50% by streamlining the training system as well as implementing a new strategy for record keeping raising the accuracy and decreasing the imaging processing times.