Nadia Cabrales Email & Phone Number

Atlanta, Georgia, United States

Emrit is a web 3.0 distributed blockchain network services startup. Emrit has established presence and deployed +30K units of hardware across +40 countries in the Americas and Europe. As of Head of Operations I am responsible for: • Establishing processes to manage supply chain end to end. • Logistics partner selection, transition & implementation.• Established two major distribution hubs in DFW and PRG for speedy delivery and reverse logistics.• Manage multiple teams in Americas and Europe for order processing, fulfillment, final mile, and customer service and community management. • Day to day management of e-commerce store • Collaborate with other department heads in Finance, Marketing, Engineering and Product to bring the best UX/UI to our customers.

Alpharetta, Georgia

SC NETWORK MANAGER FOR AMERICAS – 3D & GRAPHICS DIVISION / SPARE PARTS ORGANIZATIONResponsibilities include day to day operations of Regional DC in USA• 36K Active SKU’s• 60K Units Shipped Per Month• 1000 Orders Average Per Day• 98% Same Day Shipping• $28. M Spare Parts Inventory • 95.6 % CLOFOther Regional Warehouses in Mexico, Colombia, Puerto Rico, Brasil, Argentina, Chile, PerúActivities Include: Kitting, Cycle Counts, Reverse Logistics, PO Management, Escalations, Invoice Reconciliations, Trade Compliance, FSL Setup and Special Projects, White Glove Services for 3D Printing Division, Control Tower Operations.

Guatemala City, Guatemala

Hired to open new Guatemala office – in order to service corporate office existing global accounts across different verticals such as retail, pharma, electronics and consumer goods. Built new local global logistics provider division from scratch. Accountable for branch P&L, budget and office supported by 24 staff including 4 Reporting Manager direct reports – overseeing all daily sales, operations, compliance and other administrative functions, formulating, executing and meeting or exceeding annual, quarterly and monthly sales and operations objectives. Developed and monitored annual branch budget and business plans, leading weekly sales meetings and supporting sales staff by participating in sales calls.* Contributed to corporate bottom line by making office profitable within only 12 months of operation, reducing freight costs while optimizing key metrics including lead, transit times, container loadability and customs clearance.* Grew local customer base from zero to 400 clients – within just 24 months of launch of local sales department – penetrating and expanding market share after transitioning global accounts into newly-built infrastructure.* Posted 10%+ year-over-year profit contribution growth – achieving 92nd percentile in monthly operational Key Performance Indicator (KPI) and quality metrics.* Secured and maintained high annual service provider management ranking scores – resulting in high customer retention levels – by spearheading quarterly business reviews of top 20 company accounts.* As company’s Legal Representative, initially incorporated firm in compliance with Guatemalan stipulations and obtained required operational permits. Subsequently – within period of only 90 days – selected site and architect, negotiated leases/contracts, and oversaw office design and purchasing equipment and furniture. Recruited, interviewed, hired and trained all personnel, attaining top 10 employee satisfaction ranking.

Served client base and supervised 10 Customer Service Coordinators, optimizing shipment delivery times while maximizing use of transportation, in order to produce greatest impact upon corporate bottom line. Supervised client EDI processes – overseeing daily customer communications and contact with local vendors, airlines and ocean carriers – generating management reports summarizing customer volumes, services rendered and revenue.

Directed transition of forwarding and groupage department into International Trade Management (ITM) organization, overseeing all import, export and customs functions for NVOCC company arm (DSLS Star Express), supported by four Import/Export Coordinator direct reports. Obtained IATA Certification for local office and all Service Coordinators, supporting Sales Executive activities while reducing costs and improving customer satisfaction, by simplifying processes and improving efficiencies. Supplied local/global logistic service solutions, creating and distributing income and volume reports to upper management. Led team and participated successful pursuit of ISO certification.

Headed opening and development of new sales division – of recent DSLS Star Express NVOCC corporate acquisition – within Maersk Logistics Guatemala – helping firm transition from earlier supply chain management service focus to new forwarding and groupage services offered to local market. Mobilized forwarding and groupage department, designing rate tables and service processes and securing significant customer base comprised of diverse commercial backgrounds.

Accountable for entire supply chain and order management account base. Directed all shipment operations with support of six Customer Service Coordinators as well as staff at multiple Latin America Sealand Logistics offices.