Nadia Gatsby Email & Phone Number

Mississauga, On Canada

As a Solutions Consultant, I work in collaboration between departments so that, as a team, we can serve our customers with our full product suite. My role requires delivering solutions to our clients when needed, as well as presenting our full line of Demand Response and Non-Emergency Medical Transportation (NEMT) services to potential prospects.My goal is to better understand our customers so that we can meet our existing and future customers’ needs with more precision and innovation. I work with Deployment, Development, Sales, and Management to help projects meet client expectations and to mitigate risks that may arise during the sales and deployment lifecycle.In addition, I am the first point of contact on stalled projects, and provide training and support to internal staff. As a senior resource for Demand Response and NEMT, I advise on customer needs across departments and reduce overall attrition through account management, and by performing ‘Health Checks’ to ensure our customers are using our software offerings to the full extent.

Responsibilities include:- Liaison between Deployment and Development- Supporting Sales with demos and BAFOs- Providing Customer Health Checks and Training

With the same responsibilities as my position at Trapeze Group as a Technical Product Specialist, now with a focus on mid-market transit agencies, non-emergency medical and private operators.

Mississauga, Ontario

Responsible for the installation, implementation, and training of various software solutions in the Para-transit transportation industry.-Perform requirements analysis and technical design discussions with the clients. Translate business/functional requirements into application solutions.-Provide on-site functional and operational application training to clients. Assist project managers with creation of training documentation and agendas.-Assist client’s IT team with software installation, data analysis using SQL queries, report writing, technical troubleshooting and ongoing application support.-Assist project managers with technical correspondence and communication to support various stakeholders.-Provide on-site/remote end-user consulting and support services.-Work with internal and external customers and management team throughout the delivery of the project to discuss open issues, ongoing needs and future plans.-Act as a main point of contact for all customers for solution delivery, technical discussion, issues/concerns regarding Trapeze’s systems and services.-Assist other teams (project managers, sales and customer support) and technical product specialists with their questions, issues and document creation requests. -Participate in the planning of network architecture as it relates to the software implementation.

Hamilton, Ontario

D.A.R.T.S is a Para-transit system operating approximately 2000 trips per day in the city of Hamilton, Ontario.As a systems analyst, my responsibilities included creating and analyzing SQL reports for productivity forecasting and evaluation. I also created new workflow processes to simplify data and ensure accuracy and created training manuals for all levels of ability.I was in charge of the management of subscription trips as well as ensuring driver run sign-ups were done in an efficient and timely manner. Other duties included the management of the camera systems installed on the vehicles as well as tracking driver and client incidents.I also assisted the finance department with daily payroll duties, staff absences, and vacations.