As a Web Solutions Developer & IT Administrator, I specialize in creating and maintaining cutting-edge web solutions for artists and managing various event management platforms, including notable events like the Startup World Cup Latin America in Colombia. With extensive experience in Shopify backend development and proficiency in various web technologies, I ensure seamless user experiences and robust web functionalities. Additionally, I manage staff accounts using Google Workspace and continuously engage in research and development to enhance web performance and security. My commitment to empowering artists and driving event success through innovative web solutions defines my professional journey.

• Monitor Software and infrastructure like Cloud, Hardware, and Networks for system infrastructure for performance, availability, and security.• Provide 1st Line Support and troubleshooting for IT incidents and service requests.• Follow standard procedures for incident management and escalate complex issues to higher-level support teams.• Assist in maintaining documentation related to IT procedures.• Managed troubleshooting and problem-solving of disaster recovery solutions under extremely tight deadlines.• Monitor and manage the company's network infrastructure, ensuring optimal performance, availability, and security.• Respond to network and system incidents promptly, investigate root causes, and implement solutions to minimize downtime.• Collaborate with third-party vendors and service providers to maintain and optimize network and infrastructure services.• Assess and plan for future network capacity needs to accommodate business growth and changing requirements.• Maintain accurate and up-to-date documentation of network configurations, policies, and procedures.• Ensure that the network and systems meet security and compliance standards, implementing security measures and best practices.• Implement changes to the network infrastructure while minimizing disruption and ensuring proper testing and validation.• Work closely with cross-functional teams, including IT support, development, and business units, to meet their specific requirements and ensure alignment with business goals.• Participate in on-call rotations to provide around-the-clock support and respond to critical incidents.• Prepare regular reports on network performance, incident management, and compliance with service level agreements (SLAs) and key performance indicators (KPIs).• Implement automation tools and scripts to streamline network management processes and reduce manual interventions.

• Customer Support / Network Operations Center / Command Center / EAG & IT Monitoring engineer.• Being the first level of support for applications, servers and network outages.• Initiate Incident management process and orchestrate high priority P1 incidents.• Recognize and identify incidents based on monitoring tools and prioritize on requirement.• Respond to all incidents, performance degradation and outages.• Conduct trend analysis for Application, System and Network performance to identify trends and patterns of incoming incidents.• Automation.• Generate different types of reports.• Communicate planned and unplanned service disruptions to the organization.• Undertake any other duties as may be required by management on an ad-hoc basis.• Good understanding of core Windows & Linux technologies.• Accept requests for support by telephone, email and management.• Assess the impact of each request and take appropriate action.• Raise requests / incident tickets in Service-Now.• Assign requests to appropriate internal or third-party support groups.• Proactively monitor the progress of each request and escalate where required.• Ensure that co-ordination and communication between technical support teams are being maintained in system critical situations.• Maintain documentation and knowledge bases.• Coordinate with multiple technical teams in 24/7 operations.• Work from home when needed.#sql #oracle_database #power_automate #azure #networking #servicenow #scom #HTML #ccna #windowsOS #linuxOS #python #solarwinds