• Managed the daily incoming requests for customer deliverables and ensure customer needs are satisfied.• Controlled and managed over $631k in project revenue in 2015.• Provided results as the single point of contact for our customer for all move/add/change activity in all stores nationwide.• Executed vendor SOW (scope of work) from inception to completion, up to and including: procuring 3rd party vendors, contacting site Managers, coordinating work activity, and billing.• Established strong relationships and acted as liaison for all PM’s within our customer’s TTS group.• Ensured all CompuCom vendor PO’s and SOW’s are up-to-date. • Maintained billing for all activity, for over 300 requests per year and safeguarded that PO’s provided from customer were legitimate.

• Managed the daily operation, activities and management of the Installation Services and Break/Fix support teams for Target Headquarters. • Lead staff of 30 Desktop Support Analysts in US and Canada providing technical support in a 10000+ client environment. • By ensuring delivery to client expectations and managing escalations in a timely manner, we have met or exceeded the SLA of 96% or better every month.• Provided leadership and guidance with request for proposals, bid specifications, and solution development. • Partnered with client in the strategic design process to identify additional product/service opportunities.• Used strong communication skills to lead meetings and communicate to senior leadership, stakeholders, and client groups.• Provided work direction to field technicians, repair vendors, and billing analysts.• Monitored the implementation of new business and project work.• Developed and maintained effective relationships with the retail client, including vendor management and various platform owners.

• Responsible for hiring, training, and supporting all staff members. Managed a team of 15 personnel; interviewed and hired new applicants; developed ongoing training programs to increase employee competencies; provided performance evaluations; empowered individuals to lay groundwork for future success. • Partnered with senior managers and staff to develop both short- and long-range strategic plans to reduce costs while increasing center’s ability to serve customers and meet all business requirements.• Developed and implemented all logistical operational processes and procedures, and closely monitored daily activities to ensure SLA’s were met and exceeded.• Successfully implemented asset tracking and warehouse management system, and managed vendor relations, including charge out reporting to vendor firms.• Milestones included assisting to manage the successful build out and physical move of the center to new location, on time and under budget and with no disruption of service to client base.

Taught middle school grades 6 - 8 Physical Education.Coached the Girls' Basketball and Track & Field teams.