Nadine Coronel Email & Phone Number

Gold Coast, Qld, Au

Australia

This role plays a big part evolving the customer service in 28 City managed Community Centres to a more mature model where continuous improvement and team culture are centre of everything we do.

This role is responsible to look after the current operational needs for approximately 44 Community Centres across the Gold Coast. I provide Venue Managers and their staff with efficient systems and procedures to work within so they can then provide excellent service to our communities.

Northern Gold Coast Community Centres

Operational, employee and strategic management of 10 Community Venues located on the Northern Gold Coast in South East Queensland. This role is part of a small team who are responsible to provide the spaces people need to run their activities and help the community grow and learn. We are all sales people, conference managers, account managers, reservations coordinators, audio visual technicians, building maintenance managers, safety and security experts, accounting professionals, community… Show more Operational, employee and strategic management of 10 Community Venues located on the Northern Gold Coast in South East Queensland. This role is part of a small team who are responsible to provide the spaces people need to run their activities and help the community grow and learn. We are all sales people, conference managers, account managers, reservations coordinators, audio visual technicians, building maintenance managers, safety and security experts, accounting professionals, community champions and strategic change managers. It's my whole career wrapped up into one job! Show less

Gold Coast, Queensland, Australia

In this role I project managed the review of current and implementation of new Human Resources initiatives that will drive Wyndham Vacation Resorts Asia Pacific's people strategy. I looked at how systems like Performance Management, Reward & Recognition and Wellness drive Employee Engagement and discretionary effort in the workforce.My 'day job' is to lead the Learning & Development function to deliver the skills, knowledge and culture the business needs to be successful.

I provided senior level generalist HR guidance and support to IHG's 45+ managed hotels in South East and South West Asia.

Managing Employer Branding, Recruitment Technology implemenation and employee engagement initiatives for Asia Pacific region.

Designed and negotiated Cambodia's first Enterprise Bargaining agreement with the hotel union, employees and local governement representatives. Contributed on a tripartate committee to review the Cambodian Labour Law. Drove community relationships employing and supporting local employment of people with a disability or from disadvantaged backgrounds while managing generalist HR duties and the training and development function of the hotel,

Managed day to day HR Generalist challenges while concurrently managing the hotels Indigenous Employment Program.

Broome, Western Australia, Australia

Responsible for general HR duties including recruitment, training, reward & recognition, performance management processes, disciplinary and industrial relations related activities. This role gave a unique insight into high volume seasonal recruitment to a remote location, the importance prominent employers of building relationships with a close knit community and how to introduce the benefits of new hotel brand to a large group of loyal long term staff.

Generalist HR duties, including recruitment, disciplinary and grievance procedures and training.

Townsville, Queensland, Australia

Shakers Bar and Restaurant was a high volume buffet restaurant, serving primarily corporate customers. During this time, I led a range of Southern Pacific Hotels Group (SPHC) Customer service training courses for our F&B team which eventually saw exceptional customer satisfaction results and awards. Our restaurant team won 'Best Tourism Restaurant" at QLD Hotels Association awards for our initiatives to engage corporate customers.

Bar, high volume buffet restaurant operations, conference and event coordination and specialist Food & Beverage training for product knowledge, point of sales systems and sequence of service.