Nadun Desilva Email & Phone Number

Wichita, Kansas, United States

● Customer support experience working in CCH tax software and product support including accounting services. ● Built out the data and reporting infrastructure from the ground of using Tableau and power Bi to provide business KPI. ● Actively engaged with management to analyze quantitative data to understand customer behavior.● Customer invoice handling, Invoice cancellation and managing credit issues for small to large amounts.● Experience in CBR and OBR contract agreement renewals for WK research and learning products.● Salesforce, Sales Cloud, lightning – professional cloud base software experience for CRM. ● Experience in CBR and OBR contract agreement renewals for WK research and learning products.● Experience in Excel power query, V-Lookups and Pivot Tables in data reconciliation projects. ● Conducting remote technical troubleshooting sessions for customers. ● Five years’ experience with SAP Logan 740 configuration for placing and updating orders.● Managing online subscriptions, classes, and publication services.

Wichita, Kansas Area

● Testing scope JIRA’s product releases.● Creating and updating KB articles for the account services team and external customers.● Software Quality review and testing for designed functionality, system setup and configurations on premise and cloud base tax software. ● Troubleshoot software issues, produce error reports, and directly work with developers to get fixes. ● Program review for product completeness and accuracy prior to product release.

Wichita, Kansas Area

● Working with the production plants on collecting information on parts and equipment ● Researching the parts to get all attributes necessary for SAP ● Converting data from multiple data sources including text files, MS Excel and SAP, and populating them in organized SAP applications. ● Hands-on experience in Microsoft server management and SQL queries to find exciting data in part database.

Wichita, Kansas Area

• Test and quality assurance of NetApp RAID storage systems and software products.• Assembling configurations with various SAN hardware components, various operating systems like Linux, Windows, VMware and using various protocols like Fibre Channel, SAS and iSCSI to perform quality testing. TCP/IP networking experience.• Troubleshooting issues, working cross team with engineers, product managers across the company to deliver quality customer-centric products in timely manner.

Wichita, Ks

• Customer service, Welcome guests, Managing phone calls, Cash-handling• Record maintenance and transaction handling, inventory management.Night auditing, Support emergency response processes, managing daily maintenance.

Master'S Degree, Management Information Systems, General

Bachelor'S Degree, Computer Information Systems

Associate'S Degree, Automotive Engineering Technology/Technician, Gpa 3.6/4.0

Associate Of Science (A.S.), Applied Mathematics