Nady Sierra Email and Phone Number

Support the Chief of Residency Training & Behavioral Health Integration, Chief of Patient Engagement & Business Development and Chief of Strategy.

* Duties include but are not limited to supporting DSRIP Vice President, Health Home Program Director and Regional Manager of Health Home as well as heavy calendar management, booking rooms and conference facilities.* Prepare and collect items/topics for meeting agendas, record/files memos of meeting minutes as appropriate and coordinates Skype/in-person bi-monthly team meetings. * Maintains and prepares statistical reports, creates monthly member letter outreach mailing template as well as contact distribution list of all care management agency primary contacts.* Processes department travel expenses, check request, conference request, expense reimbursement in addition to submitting and following up on payment to vendors via the Finance Department.* Orders monthly departmental supplies via WB Mason, answers multiple phone lines and relay messages via outlook.* Prep materials for new hires in addition to coordinating with HR to set up email, phone line, orientation and training for mandatory in-service credentials. * Update Health Home Brochures, intake referral forms and Adult/Children Health Home policy and procedure manuals as needed.* Create monthly webinars via WebEx and Surveys via Survey Monkey in order to maintain the open line of communication with our Health Home Care Management Agencies and staff. * Assist Program Assistants with Spanish to English translation of Health Home clients and inquires. * Arranges travel, lodging, plus conference registrations for Vice President, Program Director and staff by liaising with colleagues and external contacts in order to book travel and accommodations.

* Supported Medical Director, Program Director and Nurse Manager of inpatient behavioral health unit.* Scheduled appointments arranged community service meetings with staff as well as lunch and learn in-service meetings with pharmaceutical representatives and behavioral health staff.* Communicated with Bill of Health billing service and Attending MDs to ensure timely and accurate submission of patient care billing. * Entered involuntary admission patients’ demographics into the department of mental health NICS system; daily unit census, monthly budget and submitted biweekly payroll.* Kept unit staff files and shared directory of contact numbers with the most current up to date information; coordinated with Nurse Manager to prepare new hire orientation packets and SECURE training materials.* Assisted Nurse Manager with filling in staffing gaps on schedule by calling employees and verifying availability for extra hours/shifts; set up new employees with hospital orientation, obtaining new ID, email, computer access and office area.* Created documents, spreadsheets and templates using Microsoft Office; assists with data collection for quality improvement projects; answered telephones, filed, processed orders for business cards and office supplies via Paragon; other duties as assigned when needed to aid the inpatient medical unit.

* Coordinated and assisted the Medical Director of Psychiatry in Grand Rounds by booking the Auditorium, ordering breakfast, setting up audio visual requests, mailing lecture confirmation letters, * Processing of honorarium payments and travel reimbursement for speakers as well as ensure that all CME accreditation is up to date and surveys are processed monthly for CME credit acknowledgement.* Processed medical billing for the services five Attending’s on a weekly basis via IDX; coordinated Ombudsman Rounds with Chief Residents on a monthly basis with the Psychosomatic Medicine Service Attending’s, Fellows and Residents for case presentation.* Processed employee reimbursement forms, travel request vouchers, petty cash reimbursement forms, and check requests for the Psychosomatic Medicine Service and Addiction Psychiatry.* Coordinated with the office of Residency Training to ensure all materials, emails and pagers are set up for new Fellows rotating with the Psychosomatic Medicine Service, in addition to setting up evaluations for Fellows/Attending’s throughout the year via E*Value.* Provided coverage for the PACAP (Psychiatry Aids Connected Ambulatory Program) Clinic by registering patients, verify Medicaid, process billing on AOPD System, filling out carfare reimbursement vouchers, * Called ambulette service for patient pick up after an appointment in addition to hand out and explain Intake applications for new patients of the clinic; ordered office supplies, business cards and personalized letterhead for the Psychosomatic Medicine Service and Addiction Psychiatry via Intranet and Office Depot.

* Directly supported the Vice President and Director of CME & Compliance by booking travel arrangements, which included, flight, car rental, hotel transfers, lodging, and various conference registrations.* Email team members weekly for agenda items, ordering meals as well as distribute all necessary materials for Business Development meetings; keep both Outlook and Manual calendars for both Vice President and Director of CME & Compliance.* Responsible for monthly expenses and ensure timely submittal to Accounts Payable department; supports department with anything they may need assistance in during the day; filing and clerical duties as well as starting a departmental library with helpful resources for the team; cover reception/front desk area as needed along with appointment verification.

* Assisted Director of Operations in setting up meetings and appointments via MS Outlook; checked emails and forwarded any department related emails to the Team; booked travel arrangements when needed; coordinated business meetings by reserving conference rooms and securing catering needed for any particular event. * Copied agenda and trace documents as well as meeting materials; filed department documents and distributed mail to Team members; answered phones, forwarded and checked voicemail in addition to paging Team members.* Attended Manager Strategy meetings and took meeting minutes for post-meeting summary; supported three department Managers when assistant was out of the office and supplied assistance as needed.

* Entered billing of order trades into the system for confirmation purposes within trading department; processed on-line web registrations for current customers who choose to trade on-line; verified customer accounts for security purposes and checked if the client had trading authorization and sufficient money in the account.* Heavy customer interaction and providing on-line web assistance the customer may have required by phone or email; assisted Vice President of the company in making appointments, checking emails; booked business trips, coordinating business meetings by reserving conference rooms and or any food request for any particular date.* Set up meetings via MS Outlook; copied meeting materials and provided any company research needed; Orders supplies and processed expenses for brokers; logged floor brokers sick and mutual funds department overtime hours, personal, sick, vacation days on SAP timekeeper system for payment purposes.* Accountable for daily log of all tickets entered and executed with commissions and totals for President of company on Excel; handled weekly payroll and company check deposits as well as petty cash withdrawals; covered reception and customer service phones whenever the department was short handed.