Nadya Sustache Email & Phone Number

Boulder, Colorado, United States (Remote)

I'm working closely with some of UserTesting's biggest customers to expand their UX and CX programs in ways that drive real business impact. Together, we brainstorm, innovate, and dive into strategic consultations to craft digital experiences that are not only intuitive but also delight users. A key part of my role is building business cases that.

Boulder, Colorado

PreSales solution consultant for Enterprise sales in North America across all industries.

San Jose, CA (Remote From Boulder, CO)

Developed multi-year trusted relationships with UserZoom's Enterprise customers across all industries with a yearly book of business over $3M. As a Research Partner I led individual and team consultations and workshops that helped customers increase their UX maturity, define their success metrics and run a cadence of research to deliver quality insights.

San Jose, CA (Boulder, CO remote)

Promoted my clients' success by assisting them with their user research initiatives and acting as their trusted advocate and advisor. I helped increase product adoption, worked to ensure client retention and account renewal, managed up-sell opportunities and delivered on client satisfaction measures.

Boulder, Colorado

Speaker at the Latina Women’s Summit 2015 and 2019 (sponsored by Programa Compañeras, a women's empowerment group of the Centro Amistad, a Latino non-profit serving 1,600 clients in Boulder County). Co-led a bilingual workshop on public speaking. Guest at KGNU Radio Show, Boulder, CO, to promote the event.Facilitator for the Centro Amistad's board.

Broomfield, CO

• Return Path is a B2B, SaaS solution provider helping the world's leading companies promote and protect their brand. In a marketing role, I helped define and execute content development and social media engagement.
• Copywriting B2B content for all channels and personas (blog, email nurture campaign, e-book) for the Email Fraud Protection group. Inventoried all content to maximize use and identify gaps. Tracked metrics and leads.
• Grew Twitter following by 30%. Managed social media marketing channels to increase brand engagement. Sharpened product marketing with competitive intelligence and industry research on cybersecurity.

At the core of my business is my passion for writing, storytelling and clear, engaging communication. My work has spanned technical writing, business communications, and creative publications for online and traditional media outlets.Business Writing: Scoped and delivered print and video scripts, reports, press releases, and newsletters for a variety of.

Hursley Labs, United Kingdom

At IBM’s Hursley Software Lab in the UK (over 2,000 employees), I successfully engaged the top leaders to get their full support and resources to achieve the ambitious goal of making all products accessible and in compliance with US federal law. Our work's success served as a model for other IBM labs worldwide. - Established a center of competence for.

Center For e-business Innovation, Chicago

While working at IBM Global Services, one of the largest consulting firms in the world, I expanded the practice of user-centered design (now known as UX – user experience) with peers worldwide. UX was not understood internally or externally. I educated potential clients on the strength of our design methodology and won repeated business from them. To my.

Greater Chicago Area

Self-directed the expansion of technical writing (creation of requirement and design documents, user manuals, computer-based tutorials, and online help for Web-based software) to include leadership and execution of usability testing, customer support, and training initiatives. Responsible for building a solid relationship with end users and business client.

Greater Chicago Area

Managing diverse relationships and working on complex projects has been a core aspect of my career. As an R&D engineer early in my career with Kraft Foods, a typical day included working with line operators to test and commercialize a new product, presenting results to the directors of Operations and Marketing, and meeting with executives from suppliers.

Ms, Engineering

Writing Seminars

Certificate, Instructional Design

Writing And Journalism Courses

Bs, Engineering

Activities and Societies: Chancellor's Scholar