Nae Mccrary Email & Phone Number

Cincinnati, Ohio, United States

Talent Acquisition:Develop and enhance the talent acquisition process for efficiency and consistency.Utilize diverse methods for candidate recruitment and networking.Maintain standardized screening techniques and hiring standards.Pipeline Development:Create and manage diverse talent pipelines for key positions.Work closely with management on diversity initiatives, ensuring fair hiring practices.Data Management:Manage and document the Applicant Tracking System (ATS) and third-party sites.Track and report data to meet objectives and identify areas for improvement.Employment Branding:Collaborate on employment branding strategies to enhance the organization's online presence.Lead internal training sessions on Talent Acquisition.Onboarding:Oversee new hire orientation and onboarding processes.Gather feedback from new associates to identify improvement opportunities.

Cincinnati, Ohio, United States

Lead and support team of 7 to 14 associates in various roles including Customer Account Specialists, Shipping Coordinator, Order Processor, and Warehousing Material Handlers. Hiring, work development planning, and training. Continue to build customer relationships and knowledge of Michelman products and systems. Develop new strategies and internal partnerships with the sales team and other internal teams.• Created and implemented a new10-module training and expectations program including slide decks and interactive workbook for Customer Account Specialist role reducing training time from 9 months to 3 months.• Created additional head-counts for both Shipping and Customer Services teams based need for greater support. Managed hiring process for Shipping and Customer Account Special roles including reviewing applicants and resumes, scheduling/conducting phone interviews, choosing interview team and questions, and making final hiring decision. • Participated in Fearless Frontline Leadership training completing 90-day project along with demonstrating proficiency in 9 key leadership competencies. Revisited program the following year as a Mentor and provided mentorship to two new frontline leadership trainees in a different department.• Accepted as one of 10 members of Michelman’s inaugural Diversity Council• Contributed to the Michelman Community by joining the New Hire Social team and the Community Events & Planning team. Actively participate in planning and putting on various events.

Cincinnati, Ohio, United States

Lead team of 4 Customer Account Specialist while maintaining duties listed under Customer Account Specialist role. Acted as the liaison between Customer Account Specialist and the Customer Service Manager reporting issues and accomplishments of the team. Participated in the hiring and review process for Customer Account Specialists. Trained all new Customer Account Specialist using the Customer Service Manual. Entered and managed and track delivery complaints.• Learned and mapped the international export order processes. Created the International Customer Service Manual for export shipments as a reference document for all Customer Account Specialist.• Developed new Shipment Coordinator role with Customer Service Manager to provide logistical support to Customer Service and Shipping during transition of all outgoing orders to the Kemper Distribution Center.• Consulted with the IT group to automate delivery of Customer Service documents via email including the Order Acknowledgment and Order Confirmation forms. Successfully tested new process with a major account and rolled the process out to the Customer Service team. Improved initial response time to customers from within 24 hours to within 2 hours of order entry.• Participated in Talent Acquisition Program (TAP) 2.0 and continued to be a go-to person for conducting values-based interviews at all levels of the company.

Cincinnati, Ohio, United States

Managed customer orders through the entire order cycle from order entry to shipment, including generating shipping packets, scheduling transportation, and ship confirmation. Solved customer orders issues, tracked and expedited shipments. Managed communication between territory managers, customers, and supply chain team to proactively respond to customer needs and maintain customer satisfaction.• Improved order entry process by eliminating the use of printed hard copies which in turn eliminated several steps from the order cycle while saving 31,000 pages of paper (63 reams of paper) each year.• Worked with QA Department to streamline the product returns process. Created UPK’s for the new processes.• Mapped the domestic order cycle. Continued to play a key role in the development of work guidelines for new Customer Account Specialists by maintaining and updating the Customer Support Manual.• Featured on Michelman’s careers page• Represented Customer Support as part of new employee onboarding by spending 2-3 hours with new employees from various departments demonstrating the order cycle.• Conducted value-based interviews as a team member in the Talent Acquisition Program.

Cincinnati, Ohio, United States

Reported directly to the VP of Operations providing administrative support to the VP and managers in Operations. Prepared reports and worked on special projects for the Operations and Global Supply Management departments. Provided supplemental support to the Customer Support team. Managed the supplier certification process and insured files were up-to-date. Processed paperwork for inventory transfers between branches. Maintained vending stock and office supplies. Ensured uniform appearance of Operations bulletin boards. Served on various committees throughout the organization.• Worked with supervisor to actively pursue additional projects in departments outside of Operations to supplement knowledge of the company and its products. These projects include a six-month project providing support the sales group, producing the company newsletter, and service on several key committees including the price increase, inventory, and audit committees.• Played key role in the development of work guidelines for new Customer Support Representatives, collaborating with current Customer Support team to determine the best way for new hires to learn to take and enter orders.• Worked in partnership with the HR department to reevaluate and redesign the company policies and procedures manual.

Cincinnati, Ohio, United States

As a member of the Professional Services Team worked with the Sales to provide solutions based specifically on client pain points, core competencies and goals. Provided network setup and on-site support of workflow tools including records management, process automation and printing solutions. Trained client personnel on the use of these tools and provided off-site technical support after installation.• Continuously updated job knowledge by participating in ongoing off-site training and certifications and by reading professional publications and whitepapers.• Demonstrated ability to prioritize and organize workload by maintaining client schedules.• Collaborated with other members of the professional services team and sales to continuously improve customer experiences.

Cincinnati, Ohio, United States

Provided administrative and project support efforts as senior administrative assistant and office manager. Reported directly to the branch CFO and Operations Manager. Served as the key contact for the branches outsourced employees. Organized several branch events with the help of my team. Responsible for billing and managing contracts on a daily basis. • Improved office efficiency by creating a complete manual of office orientation, billing and contract procedures, and computer applications used in training administrative staff and new associates.• Actively participated in the field and worked with some of the outsourced employees to get a better understanding of their jobs and the other side of the billing process.• Received excellent reviews from both CFO and Operations Manager. Promoted from senior administrative assistant onto the professional services team in less than a year. • Designed, coordinated, and maintained vital competitive analysis process to facilitate implementation of aggressive company marketing strategy.