•Identify, qualify, and pursue business opportunities through market surveys and map as pertargeted plans as well as through lead generation.•Build plans to meet 80% of the target compulsorily. Monitor 90 % KRA•Accomplish Business Continuity Plan, SLA, Metrics Plan, Cost optimization, performance report, and Communications Plan utilizing resources assigned to the engagement.•Technical Interactions, Client servicing, Conducting Ramp up & profitability analysis, rendering… Show more •Identify, qualify, and pursue business opportunities through market surveys and map as pertargeted plans as well as through lead generation.•Build plans to meet 80% of the target compulsorily. Monitor 90 % KRA•Accomplish Business Continuity Plan, SLA, Metrics Plan, Cost optimization, performance report, and Communications Plan utilizing resources assigned to the engagement.•Technical Interactions, Client servicing, Conducting Ramp up & profitability analysis, rendering sustained and increasing client retention levels.•Ensure 100% TAT, Client satisfaction with No-escalations.•Maintaining cordial relations with customers (clients) to sustain the profitability of the business.•Ensuring speedy resolution of queries and grievances to maximize satisfaction levels; maintaining excellent relations with clients to generate avenues for additional business.•Handling multiple projects, requirements, and positions. •Present and propose all QBR & MBR- Forecast and reviews•Provide updates for Daily, Weekly, Monthly Management Reports, Business Reviews, etc.,•Conduct interviews for the new candidates hiring.•Assist Team Managers in Sourcing, Screening, and assign targets to Recruiters, develop a workflow for TM.•Responsible for meeting the required Client SLA (TAT & Quality) consistently•Leading, managing & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.•Determining training needs of the team and conducting suitable training programs to enhance their operational efficiency leading to increased performance.•Overseeing internal growth & providing the career path for each of the agents after mapping their needs.•Managing manpower planning, recruitment, selection, induction, performance appraisal, training.•Identifying the gaps & training while on the job after their communication & technical training. Show less

Demand-Supply Management- Periodic connects with various stakeholders to understand demand and supply.- To monitor & ensure the overall performance of recruitment vertical wrt quality, costs, and timelines- Partner with Staffing to provide strategic staffing and recruitment consultation. Assist in identifying, interviewing, and selecting qualified candidates for open rolesSupply Fulfillment Plan- Maintain, monitor, execute and have a periodic review of fulfillment plan with… Show more Demand-Supply Management- Periodic connects with various stakeholders to understand demand and supply.- To monitor & ensure the overall performance of recruitment vertical wrt quality, costs, and timelines- Partner with Staffing to provide strategic staffing and recruitment consultation. Assist in identifying, interviewing, and selecting qualified candidates for open rolesSupply Fulfillment Plan- Maintain, monitor, execute and have a periodic review of fulfillment plan with various stakeholders- Derive long-term forecast/staff plan and lead monthly staff plan/meeting.- Supervise the recruiting team and report on its performance & track recruiting metrics (Time to hire & cost to hire)- Identifying & Implement new sourcing methods (Social recruiting, Boolean Searches, etc)Stakeholder Management- Present and propose all QBR & MBR- Forecast and reviews- Single point of contact for all processes review/validation, communication to all stakeholders on a predetermined basis- Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity- Participate in half-yearly/annual performance calibration meetings with the project teams for the performance review. Show less

• Inventory analysis on daily basis and see the trending of the inflow and outflow• Allocating the accounts/work orders on a daily basis. Handled a team of 35 members• Doing an audit on the Quality Control Team• Direct point of contact to the client for any quality and productivity issues• Conduct team calibration and make sure that team is equally calibrated• Having feedback sessions on a weekly basis, tracking the progress of each employee in a secured file• Training… Show more • Inventory analysis on daily basis and see the trending of the inflow and outflow• Allocating the accounts/work orders on a daily basis. Handled a team of 35 members• Doing an audit on the Quality Control Team• Direct point of contact to the client for any quality and productivity issues• Conduct team calibration and make sure that team is equally calibrated• Having feedback sessions on a weekly basis, tracking the progress of each employee in a secured file• Training new comers about the software and process specific and taking mock calls• Having Skip level meeting to understand the transparency between the levels and also to knowthe feedback of each team members• Motivated by standards of excellence to achieve expectations & sail through targeted goals. Show less