Nagashree S, Csm® Email & Phone Number

United States

Lisle, Illinois, United States

• Led end-to-end SaaS onboarding and customizations for 8+ clients, navigating risks and shifting priorities to ensure timely launches and 100% customer satisfaction, driving expanded service utilization across multiple.
• Spearheaded cross-functional collaboration across sales, product, executive and engineering teams from RFP to MVP delivery, tailoring product demos to client/business needs and securing 5+ high-value contracts.
• Streamlined onboarding workflows and automated processes in ClickUp, resolving bottlenecks and enhancing team efficiency by 15%, enabling more effective resource management for high-priority initiatives.
• Orchestrated Agile workflows and SDLC phases to deliver platform enhancements, resolving key end-user challenges and boosting usability by 70%, with a 25% increase in client retention potential.
• Optimized client support by analyzing operational data in PowerBi, driving AI-based workflow automations to reduce vendor reliance by 30%, improve response times and achieve $300k+ annual cost savings.

Chicago, Illinois, United States

• Partnered with the international alumni committee to strategize the scope and roadmap for a global event, establishing 6 milestones in MS Project and achieving 100% on-time deliverables.
• Identified resource needs, staffed 8 new resources and created a Gantt chart to outline roles and responsibilities, assigned tasks in Trello to ensure on-time delivery of the critical event components.
• Conducted bi-weekly team meetings to review project timelines and identify potential risks, leading to the swift resolution of 8 critical blockers that could have delayed the global event launch.
• Led the team and achieved the success of the event, evidenced by a post-event survey with 97% of the attendees expressing high satisfaction.

Chicago, Illinois, United States

• Partnered with project sponsors and stakeholders to understand the scope of work, requirements and delivery timeline for a business proposal to control air pollution, prioritized key deliverables and created a project.
• Identified resource needs, onboarded resources, performed skill set assessment and assigned tasks to 9 team members in Trello
• Monitored project progress by conducting daily stand-up meetings, by tracking delivery timeline in MS Project and by monitoring project risks and dependencies that resulted in identifying and resolving 8 critical.
• Created Gantt chart to outline roles and responsibilities of key team members and stakeholders to eliminate duplication of work
• Managed stakeholders expectations by conducting weekly project status meetings and demos and by addressing open concerns

Bengaluru, Karnataka, India

• Gathered business requirements by understanding Australian client’s vision/business goals, assessing end users’ pain areas for e-commerce website used globally in Europe, North America and Australia with over 5K end.
• Designed solution roadmap by translating business and functional requirements into technical specifications for developers
• Documented business requirements, technical specification, acceptance criterias for new feature development and enhancements
• Oversaw document management and control for 100+ project documents in SharePoint to ensure adequate access for 13 stakeholders, development team members, external client teams and cross functional teams
• Spearheaded system testing by creating and executing 42 test case scenarios that resulted in identifying and resolving 22 bugs
• Designed, developed and delivered training modules for 7 client administrative team members that resulted in them working independently in 4 days, reducing support calls and saving at least 3 hours/week for the.

Bengaluru Area, India

• Conducted market research by interviewing 54 students to learn more about their interest areas, performed competitor analysis by reviewing 3 competitor product offerings/features and identified market trends and target.
• Spearheaded workshop planning and execution by creating project roadmap, identifying key milestones/deliverables, onboarding team members and monitoring progress that resulted in bringing 67 prospects and 33 new.

Mysuru Area, India

• Analyzed pain areas of manual employee time tracking process, recommended an automated time management solution and partnered with the development team to design, develop, test and implement the solution saving 11.
• Partnered with Product Manager to analyze business requirements, to prioritize 7 features and to create/groom product backlog
• Coordinated system demos, created training manuals for 41 end users and assisted Project Manager with release planning

Master'S Degree, Information Technology Management

Activities and Societies: Business relation strategist Career fair volunteer Project / Event management volunteer

Bachelor Of Engineering - Be, Information Science And Engineering

Activities and Societies: - Volunteer in the college annual fests - A core member of the Creativity Committee in Computer Society of India.