Nagender Babu Email and Phone Number

• Perform investigation related to YouTube accounts suspected of fraud and hijack.• Perform account recovery and restore the channel as it was earlier.• Perform investigation on AdSense and check whether any fraud happened and reimburse if any monetary theft took place.• Attend the calibration sessions regularly and implement any further changes discussed.• Worked as an senior T2 which focuses on identifying process gaps and ensuring SLA’s are met on time.• Providing support on gray area scenarios.

• Worked for YouTube Trust and Safety Process as an operations Representative.• Worked on the YURT tool to prevent the violative content from appearing on the YouTube platform.• Performing channel-level review of the video, title & thumbnail content, often of a graphic nature, controversial & sometimes offensive video content & making the right decision on those content as per YouTube policy guidelines & keeping the platform users friendly.

• Worked for Instacart on (W&M) tool to manually audit the bills for the customer grocery orders.• Analysed the bills by shoppers from stores and sent accurate in-app billing to the customers.• Taking right desicion on the bills to avoid financial impact for the client and customers.

• Worked on Service now tool to check the Tickect status.• Worked on CRM Tool to check customer billing status and subscription- related information.• Resolving the Issues related to Airtel Telemedia. Responding to the emails related to networking to provide resolution within SLA’s..• Creating pendency closure reports of daily, weekly, and Monthly data using Excel.