Nagesh Lakinepally Email & Phone Number

Redwood Shores, Ca, Us

- Provide top quality resolutions to customer reported issues - Subject Matter Expert of Life Cycle Actions, Auth, Cleansing, RDM and Workflow services of Reltio platform- Investigate and resolve the issues reported on Reltio platform- Help customer implementations for seemless implementation providing optimal solutions on effective usage of Reltio platform- Implement tools and documentations for effective use of Reltio platform

Redwood Shores, Ca, Us

Responsibilities • Provide top quality technical support assistance, resulting in high customer satisfaction • Resolve customer technical issues through research, reproduction, and troubleshooting • Provide input on product and service related enhancement requests back to Engineering, Product Management, Sales and Marketing teams. • Learn and keep up-to-date on the latest product functionality, dependencies, underlying architecture and their operational impact • Support, enhance and fix solutions that support a rapidly-growing business at massive scale • Research and develop solutions for customer support cases using extensive product knowledge and troubleshooting techniques • Share and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge baseJava, AWS Console, AWS Cli, SQS, S3, Microservices, Tomcat, JIRA, Zendesk, Reltio

• Define, architect and design Java web services for contract management systems to create and update customer hierarchy records• Define and design web service operations for SAP system to sync customer ids generated with Customer master system• Create WSDL based on the schema designed WRT defined entities• Generate Java web services skeleton objects and POJO objects using Axis2 tools• Architectural changes as per the compliance and organization standards• Develop and unit test the web services.• Work with web service consumer teams for integration testing• Work with QA and UAT team for completion of quality phase• Participate in scrum daily standup calls and update JIRA Kanban boardJava 8, JBOSS EAP 6.4, SOAP UI, PL/SQL Developer, MDM Console, Putty, Linux, Jenkins, Apache Generic Object Pool Informatica MDM 10.2, Informatica SIF 10.2, Eclipse Mars

• Architect the Java web services system as per the new requirements to integrate the MDM system with SFDC and SAP systems• Responsible to manage offshore team for deliverables • Gather requirements for a real time CDI data processing using Java web service in order to integrate SFDC and CERPS with CDI• Design Java web services using SIF Java API to integrate SDFC and SAP at real time.• Design and implement externalization of Java web service via WSSG and implemented LDAP based authentication and authorization through JBoss PICKETBOX API• Design and implement a caching service in web service using INFINISPAN cache• Design and implement Java based cleanse function for validation and cleanse of data for web services before storing data in MDM• Implemented Java API calls like CleansPut, Put, Merge SIF calls, etc.• Modifications to Java based user exits based on the new source requirements• Responsible for deployment plans, code review session and QA review sessionsJava 5, JBOSS EAP 6.4, SOAP UI, PL/SQL Developer, MDM Console, Putty, Linux, Jenkins, Apache Generic Object Pool, Informatica MDM 9.7.1, Informatica SIF 9.7.1, Eclipse Luna

• Architect the Java web services system as per the new changes in system aligning with good recommendations of Informatica MDM for upgrade projects• Designed a Java framework which reduced the complexity and repeating code for converting existing Oracle stored procedures which use PL/SQL based API into Java classes using new SIF API• Written Java based batch jobs to load from flat files and process source data using Spring Batch while loading into Informatica MDM system landing tables. • Implemented Java based user exits as per new Informatica MDM recommendations for easy upgrade path to version 10.x• Authored design specification document • Responsible for coordination with ESI team for migrating existing composite web services from JBoss 5 to JBoss 6 EAP• Responsible for deployment plans, code review session, QA review sessions and seek approval for documentation deliverables• Responsible to manage offshore team for deliverables • Worked on shell scripts to invoke SQL and Java classes• Implemented CleansPut, Put, Merge SIF calls• Implemented Factory, Template, Singleton design patterns• Used Apache Commons Pool and Factory API to pool DB and Siperian connections as well as DB ConnectionsJava 5, JBOSS EAP 6.4, SOAP UI, PL/SQL Developer, MDM Console, Putty, Linux, Apache Generic Object Pool, Informatica MDM 9.7.1, Informatica SIF 9.7.1, Spring Batch, Eclipse Luna

• Analyze change points for composite web services (CWS) for impact study and estimate the efforts• Assign tasks to team and coordinate on deliverables for on time delivery • Responsible for design review, code review• Responsible for all Services Integration Framework (SIF) assignments in this engagement to be a consultant for the Java based framework• Implemented CleansPut, Put, Merge SIF calls• Coordinate with QA team and fix defects raised in quality center• Used Apache Commons Pool and Factory API to pool DB and Siperian connections as well as DB Connections• Responsible for build automation using Jenkins and ANT scriptsJboss 5, SOAP UI, PL/SQL Developer, MDM Console, Putty, Linux, Jenkins, Apache Generic Object Pool, Informatica MDM 9.0, Informatica SIF 9.0, Eclipse Kepler

• Work along with other vendor (Adobe Inc) to gather requirements from portal team for their data requirements.• Analyze the requirements and define the project scope• Work with medical information and product information business contact on data validation business rules for quality checks• Coordinate with IBM MQ team to create (upgrade) and configure GSKGAA adapter for GSKSource.com system• Design system and seek approval from GSK’s architect team• Work breakdown and assign task to offshore team• Conduct and coordinate weekly and monthly status meetings with offshore delivery management team and client• Conduct code and document review sessions with client and incorporate changes as review comments.• Used Java JAXB API to unmarshal XML document received from Message Broker• Used Java Crypto API to encrypt and decrypt Customer sensitive data like connection username and passwordsJboss 5, SOAP UI, PL/SQL Developer, MDM Console, Putty, Linux, Jenkins, Apache Generic Object Pool, Eclipse Kepler, PL/SQL Developer, Putty, Linux

• To understand ITCP guidelines of GSK set by architecture board• Create and seek approval of architecture board and ITCP group• Coordinate with QA team and developer team (offshore)• Prepare Weekly and monthly reports and present it to GSK management• Participate in transition session to production application support and base development teamJava, Documentum 6.7 Composer, Documentum Content Server 6.7, PL/SQL Developer, DqMan, Putty, Linux

• Gather and analyze requirements of enhancement requests from client.• Drive root cause analysis phase of all the problem/ bugs reported during steady state• Monitor incident, problem and service request tickets for closure within SLA• Involved in design and development of Change requests and enhancement request from GSK businesses.• Drive team for deliverable like CUT, test cases, code base check in to version control and completing the deployments.• Manage change control releases adhering to GSK release process.• Conducting weekly and monthly status meeting with customer service owners and service managers.• Assign tasks and allocate tickets to offshore analyst team• Mentoring junior team membersJava, Documentum 6.7 Composer, Documentum Content Server 6.7, PL/SQL Developer, DqMan, Putty, Linux

• Gather and analyze requirements of enhancement requests from client.• Drive root cause analysis phase of all the problem/ bugs reported during steady state• Monitor incident, problem and service request tickets for closure within SLA• Involved in design and development of Change requests and enhancement request from GSK businesses.• Drive team for deliverable like CUT, test cases, code base check in to version control and completing the deployments.• Manage change control releases adhering to GSK release process.• Conducting weekly and monthly status meeting with customer service owners and service managers.• Assign tasks and allocate tickets to offshore analyst team• Mentoring junior team membersJava, Documentum 6.7 Composer, Documentum Content Server 6.7, PL/SQL Developer, DqMan, Putty, Linux

Bangalore, Karnataka, In

• Initiated the knowledge transition (KT) from the client at onsite• Gather and analyze requirements of enhancement requests from client.• Drive root cause analysis phase of all the problem/ bugs reported during steady state• Monitor incident, problem and service request tickets for closure within SLA• Involved in design and development of Change requests and enhancement request from GSK businesses.• Drive team for deliverable like CUT, test cases, code base check in to version control and completing the deployments.• Manage change control releases adhering to GSK release process.• Conducting weekly and monthly status meeting with customer service owners and service managers.• Assign tasks and allocate tickets to offshore analyst team• Mentoring junior team members

• Gather and analyze requirements of enhancement requests from client.• Drive root cause analysis phase of all the problem/ bugs reported during steady state• Monitor incident, problem and service request tickets for closure within SLA• Involved in design and development of Change requests and enhancement request from GSK businesses.• Drive team for deliverable like CUT, test cases, code base check in to version control and completing the deployments.• Manage change control releases adhering to GSK release process.• Conducting weekly and monthly status meeting with customer service owners and service managers.• Mentoring junior team members

Bangalore, Karnataka, In

• Gathering requirements and taking sign off from the client.• Design, development, unit testing and system testing of the modules. • Developed mail component using session bean. • Developed document management using CVS• Integrated scheduler with tomcat server. • Deployment of the application, and also build automation. • Creating the production environment for the new deployments.

Bangalore, Karnataka, In

• Testing and Bug fixing the Application• Following the design patterns, wrote entity beans (CMP), session beans (Stateful & Stateless), involved in implementing Web application using JSPs and Servlets.• Used Log4j for logging.• Involved in Load testing using Rational Test manager.• Involved in writing DB Scripts for scheduling tournaments