Alex Walton Email & Phone Number

Columbus, Oh, Us

Remote

Columbus, Ohio Area

Coordinate with CenturyLink executive team on our company’s most intense customer challenges from across the globe. Focus on crisis management and customer relations. Relentlessly advocate for my customers as I navigate the complexities of each escalation. Analyze performance data and report insights to leadership highlighting trends and root cause. Direct the vision for the team by continuously searching for ways to improve processes across departments

Columbus, Ohio Area

Helped to create escalation team within CenturyLink project coordination business unit. Project coordinators had become inundated with past due projects, our team lifted that burden allowing them to reset and focus on successful management of new projects.

Columbus, Ohio Area

Successful management of IT projects from contract execution through customer activation. Point role in installation of large scale telecommunications services to companies across the globe.Key Accomplishments: -95% on time performance -Championed system and process improvements for our business unit via multiple user access testing projects with IT team

Served in support role to the annuity wholesale department working to create marketing materials and establish leads for internal wholesale teams.Key Accomplishments:-Created marketing playbooks that broke down all the specific annuity offerings and riders. It also compared each of Nationwide’s offerings to the top 3 competitors in annuity sales. This had a significant impact on Sales staff ability to articulate product benefits

Dual B.S., Marketing; Business Administration

Activities and Societies: Dean's List

Diploma