Nageswaran Paramasivam Email & Phone Number

Bangalore, India

Work with IT Architecture team & lead technical changes with several teams in designing, Implementing, deploying solutions in SFDC CRM Service Cloud Console, Case Management, Field Service Management. Additional responsibilities includes leading technical collaboration with integration teams to meet project requirements, technical design documentation & work with business team to identify & implement new SFDC release note features, like SFDC Lightning Framework, SFDC Platform Cache, External Objects etc.

Bengaluru Area, India

As a Technical Lead, responsible for providing technical solution, governing technical changes & manage team across the board for scoping, designing, Implemented, QA certifying & Deployment of SFDC CRM changes requirement in Service Cloud Console, Case Management, Case Assignment, SFDC External Objects. Additional responsibilities includes dashboard status review with stakeholders, risk analysis and mitigation planning.

Bangalore, India

As a Technical Lead, responsible for providing technical solution, governing technical changes & work with several teams both onsite & offshore for scoping, designing, Implemented, QA certifying & Deployment of SFDC CRM changes requirement in Service Cloud Console, Account, Product, Case Management, Case Assignment, Service Order, Sales Order, Knowledge Integration, Customer Integration, Product Integration & several other real-time & on demand integration using SOAP/REST & XML over HTTP. Involved in several initiatives for establishing SFDC best practices, code optimization for handling governed limit & training's for team building.

Bangalore, India

As a Sr. Developer, responsible for providing technical solution, technical changes & work with several teams both onsite & offshore for scoping, designing, Implemented, QA certifying & Deployment of SFDC CRM changes requirement in SAP CRM ICWC Framework in the area of Master Data, Account, Product, Assets, Case Management, Case Assignment, Service Order, Sales Order, Knowledge Integration, Customer Integration, Product Integration & several other real-time & on demand integration using SOAP/REST & XML over HTTP. Conducted several team building & training session in SAP CRM ICWC Framework, for team skill building.

Boise, Idaho Area & Bangalore, India

As Application Support Engineer, had opportunity to work at onsite location & responsible for providing technical resolution & work with several teams both onsite & offshore for application support, incident management, change management, problem management & escalation management for SAP CRM related changes as part of application IT team. Provided SLA metrics status to business & application stakeholders on application performance & stability.

Bangalore, India

Provide Technical Support to Hewlett Packard Consumer & HHO customers on demand basis over telephonic & chat channels. This project demanded 24X7 customer support working model along with SLA metrics. Had opportunity to be part of tiger team for improving knowledge base for customer support team, optimizing call handling time, customer experience & improve customer satisfaction.

Chennai Area, India

Provide Technical Support to Compaq Consumer Customer on demand basis over telephonic channel. This project demanded 24X7 customer support and involved working to meet SLA metrics along with customer satisfaction.

Madurai Area, India

As application developer, involved in building Multi User & Client Server network application dev in MS Access/SQL Server, Visual Basic & Core Java for office automation solutions like hotel management, café management and front office automation management softwares.

Madurai Area, India

As Web Developer, involved in web portal pages www.goleads.com data management migration from cookies to browser session management right from design & development. Additionally involved in enhancing web application UI & Business Logic performance optimizing as design review member panel.

Master’S Degree, Mca - Master Of Computer Application, 60%

Bachelor’S Degree, Bba - Bachelor Of Business Administration, 50%