Neal Hardwick Email & Phone Number

Ipswich, United Kingdom

Principal Consultant at Tech Mahindra

Ipswich, United Kingdom

Manage customer engagement and testing activities for our BT Test Factory across all lines of business, with ~400 testing professionals and an annual budget ~10m GBP. Architect of Testing Tools to bring productivity and quality improvements across global testing engagements. Test Consultancy for existing and new customers globally.- Key role in negotiation and signing of new 30m GBP contract extension- Assisted in delivering improved EBITDA figures through 15/16- Developed a new service framework, SLAs and Quality of Service measures- Collaboration with client contract management and transformation executives- Matured our in-house testing tools and deployed to multiple new global customers- Architect of new test tool functions incorporating analytics and machine learning- Automation of test processes from quality monitoring to KPI measurement- Mentor for multiple colleagues; programme and transformation managers, masters students, developers and next generation leadership mentees- Sales and consultancy support for test engagements in territories including Switzerland, Germany, Holland, Australia, Brazil, USA and the United Kingdom- Drove improvements in Customer Satisfaction to 4.73 / 5 across 12 key customer stakeholders – the highest level recorded in the engagement history- Promoted as a company-wide Technical Specialist as part of a small team of senior domain experts at TechMahindra- Guided Transformation and Continuous Improvement agenda with over 30 new innovations from advances in automation to better operational engagement- Produced promotional and marketing materials including a 5-minute video for an audience of 400 industry peers and white papers on automation and tools- Lead evaluation of new industry tools to determine benefits for the company- Speaker at the National Software Testing Conference 2015 on the topic of using analytics to improve testing outcomes- Authored a 15,000-word manual for all customer facing managers in the team

Ipswich, United Kingdom

Manage customer engagement and testing activities for the BT Wholesale and Harlequins lines of business, with ~200 testing professionals and an annual budget ~4m GBP. Architect of Testing Tools to bring productivity and quality improvements across global testing engagements.- Delivered 5%+ efficiency savings to major test engagements as the architect of bespoke in-house testing tools saving ~1m GBP annually- Enabled off-shoring of additional test roles to ensure a highly cost efficient service- Created new demand forecast tools to enable optimal training and utilisation of resource- Introduced new KPIs, measures and Post Implementation Review / retrospectives- Grew work through proposals for Early Integration Testing and Browser Compatibility- Sales and consultancy support for test engagements in multiple territories including Australia, New Zealand and India- Attended 5-day director-level Continuous Improvement workshop for the client – as the only supplier representative invited, and frequently provided advice and feedback to the client as part of operating model evolutions- Enabled year on year cost savings of 10% through Transformation and Innovation agenda focussing on efficiencies and tools as part of creation of ‘Test Factory’- Regular presentations and all-hands events to customer on testing improvements- Created a verification tool for test case level billing audits – which was able to identify and avoid over 300k GBP of potential revenue loss- Assisted in award of TMMi Level 5 accreditation through briefings and presentations- Winner of company Best Practices summit with entry on managing customers effectively

Ipswich, United Kingdom

Manage BT Wholesale End-to-End Test team deliveries for the ‘Data’ domain (BT Ethernet and Mobile Ethernet programmes) to regular release cycles.

Ipswich, United Kingdom

Transformation Lead within BT Wholesale End-to-End Test responsible for up-to 50% of quarterly transformation sprint objectives.

Ipswich, United Kingdom

Managed the End-to-End test team that delivered quality assurance to BT Broadband’s Application Driven Quality of Service system.

Ipswich, United Kingdom

Manage the BT Business ISP 4th Line Application Support team and the Data Quality team.

Ipswich, United Kingdom

Manage the resolution of serious billing system problems as part of the BT Business 4th Line Application Support team, including input into new high reliability systems.

Woking, United Kingdom

Service Manager for blueyonder’s award-winning online games service, managing the design of an evolving service, growing the online community, prioritising and focusing the workload for the team and volunteer community.

London, United Kingdom

Service Manager for Gameplay’s multi-platform games portal, managing all aspects of the online community and developing user interaction within the portal.

Wakefield, United Kingdom

Application Developer for a company share schemes product.