Yue Han Cheong Email & Phone Number

Singapore

This is a new ant-erprising opportunity for me. Watch this space!

Singapore

- Collaborated on multi-disciplinary projects aimed at furthering the Skills Frameworks' relevance to growing market demands.- Processed WSQ Full Qualification applications submitted by training providers to ensure adherence to design rules, in a timely manner according to agency service standards.

Singapore

Supervised SafeTravel policy-operations teams in daily tasks, as well as implementation of policy changes in a dynamic COVID-19 landscape. Facilitated incident-free operations by troubleshooting and guiding team members through complex scenarios, and sought ways to provide fuss-free solutions to travellers while still adhering to prevailing COVID-19 restrictions.

Singapore

Initiated and grew the Ministry’s social media presence (FB, IG, TW, LI), while developing overall brand strategy. Oversaw growth of almost 10,000 Facebook “Likes” in first 4 months, and implementing paid media strategy upwards of S$10,000 budget through a partner media agency.

Singapore

• I managed several social media accounts and deliver quality digital campaigns, including a major European car brand, and local-based security provider.• Developed content strategies (organic and paid) for client’s social media channels, and community management initiatives to nurture audience’s engagement and brand-love, with proven growth across accounts that are reported in monthly insights and recommendations.• Coordinated production of multimedia content through in-house and external resources.• Generated substantial high-value sales leads using targeted digital ads for the client.• Negotiated and up-sold services for campaign budgeting, and other ad-hoc content not in-scope.• Collaborated with influencers to create branded content for clients with effective and measurable key results.

Singapore

• Managed social media accounts and deliver quality digital campaigns for a variety of local and regional clients.• Developed content strategies for monthly and project basis content for digital marketing campaigns with in-house and external resources, and community management initiatives to audience engagement and brand-love.• Conceptualised and presented pitches to prospective clients.• Delivered monthly performance reports to clients with effective recommendations based on key insights and trend monitoring.

Singapore

• Assisted in maintaining clients’ social media platforms and websites’ content management systems.• Coordinated and produced photo & video content for clients, and copywriting for subsequent multi-channel content. • Generated analysis and actionable insights, which were presented to clients.

Singapore

• Oversaw system enhancements and maintenance of agency CRMS, including managing troubleshooting requests from users by working closely with service provider.• Managed operational enhancements such as upcoming features and troubleshooting current versions of the myENV mobile app.

Singapore

• Conceptualised and led productivity and innovation projects, which enhanced work processes and improved staff’s performances and quality-of-life.• Performed multi-channel frontline operations duties of managing appeals for parking offences, including investigative work, and negotiating the settlement of cases.• Analysed database of parking offences to identify trends, and shared actionable insights to senior management.• Maintained and enhanced department’s CRMS and other key digital systems in line with evolving business needs. • Collaborated in cross-divisional teams to produce media for public exhibitions, and agency’s print/digital publications.

Singapore

- Assisted customers with queries regarding billing accounts and services- Assigned to attend to VIP/VVIP/CIP customers- Resolved customer complaints satisfactorily, received at least 10 compliment letters- Promoted and up-sold relevant products to customers - Referred sales leads to relevant sales teams for follow up-Trained new hiresAcquired Skills- Developed good customer relationship management skills- Able to communicate effectively and resolve customers’ complaints efficiently - Learnt how to manage multiple tasks with tight deadlines- Trained in Siebel, falcon, onyx, and vantive CRM systems as end-user

Bachelor Of Science (B.Sc.), Chemistry

Gce 'A" Levels, Science

Activities and Societies: Member of Lifesaving Team - Participated in NUS Open Invitational Lifesaving Competition (2005, 2006), National.

Gce 'O' Levels