Yue Han Cheong Email & Phone Number

Singapore

This is a new ant-erprising opportunity for me. Watch this space!

Singapore

- Collaborated on multi-disciplinary projects aimed at furthering the Skills Frameworks' relevance to growing market demands.- Processed WSQ Full Qualification applications submitted by training providers to ensure adherence to design rules, in a timely manner according to agency service standards.

Singapore

Supervised SafeTravel policy-operations teams in daily tasks, as well as implementation of policy changes in a dynamic COVID-19 landscape. Facilitated incident-free operations by troubleshooting and guiding team members through complex scenarios, and sought ways to provide fuss-free solutions to travellers while still adhering to prevailing COVID-19.

Singapore

Initiated and grew the Ministry’s social media presence (FB, IG, TW, LI), while developing overall brand strategy. Oversaw growth of almost 10,000 Facebook “Likes” in first 4 months, and implementing paid media strategy upwards of S$10,000 budget through a partner media agency.

Singapore

• I managed several social media accounts and deliver quality digital campaigns, including a major European car brand, and local-based security provider.
• Developed content strategies (organic and paid) for client’s social media channels, and community management initiatives to nurture audience’s engagement and brand-love, with proven growth across accounts that are.
• Coordinated production of multimedia content through in-house and external resources.
• Generated substantial high-value sales leads using targeted digital ads for the client.
• Negotiated and up-sold services for campaign budgeting, and other ad-hoc content not in-scope.
• Collaborated with influencers to create branded content for clients with effective and measurable key results.

Singapore

• Managed social media accounts and deliver quality digital campaigns for a variety of local and regional clients.
• Developed content strategies for monthly and project basis content for digital marketing campaigns with in-house and external resources, and community management initiatives to audience engagement and brand-love.
• Conceptualised and presented pitches to prospective clients.
• Delivered monthly performance reports to clients with effective recommendations based on key insights and trend monitoring.

Singapore

• Assisted in maintaining clients’ social media platforms and websites’ content management systems.
• Coordinated and produced photo & video content for clients, and copywriting for subsequent multi-channel content.
• Generated analysis and actionable insights, which were presented to clients.

Singapore

• Oversaw system enhancements and maintenance of agency CRMS, including managing troubleshooting requests from users by working closely with service provider.
• Managed operational enhancements such as upcoming features and troubleshooting current versions of the myENV mobile app.

Singapore

• Conceptualised and led productivity and innovation projects, which enhanced work processes and improved staff’s performances and quality-of-life.
• Performed multi-channel frontline operations duties of managing appeals for parking offences, including investigative work, and negotiating the settlement of cases.
• Analysed database of parking offences to identify trends, and shared actionable insights to senior management.
• Maintained and enhanced department’s CRMS and other key digital systems in line with evolving business needs.
• Collaborated in cross-divisional teams to produce media for public exhibitions, and agency’s print/digital publications.

Singapore

- Assisted customers with queries regarding billing accounts and services- Assigned to attend to VIP/VVIP/CIP customers- Resolved customer complaints satisfactorily, received at least 10 compliment letters- Promoted and up-sold relevant products to customers - Referred sales leads to relevant sales teams for follow up-Trained new hiresAcquired Skills.

Bachelor Of Science (B.Sc.), Chemistry

Gce 'A" Levels, Science

Activities and Societies: Member of Lifesaving Team - Participated in NUS Open Invitational Lifesaving Competition (2005, 2006), National.

Gce 'O' Levels