Naif Nore Email & Phone Number

Navi Mumbai, Maharashtra, India

• Addressing customer inquiries, issues, and complaints related to the product.• Diagnosing and resolving technical issues such as software bugs, feature malfunctions, or software problems.• Creating and maintaining documentation such as user guides, FAQs, and troubleshooting manuals.• Conducting issue resolution sessions for customers or internal staff.• Gathering customer feedback and insights to improve the product.• Handling escalated issues promptly and… Show more • Addressing customer inquiries, issues, and complaints related to the product.• Diagnosing and resolving technical issues such as software bugs, feature malfunctions, or software problems.• Creating and maintaining documentation such as user guides, FAQs, and troubleshooting manuals.• Conducting issue resolution sessions for customers or internal staff.• Gathering customer feedback and insights to improve the product.• Handling escalated issues promptly and effectively.• Testing new product releases or updates to identify and report bugs.• Staying updated on product changes, industry trends, and best practices.• Collaborating with other teams to communicate customer needs and improve the customer experience. Show less

Navi Mumbai, Maharashtra, India

• Foster positive client relationships by serving as the main point of contact for their queries, concerns, and inquiries.• Effectively communicate company product features, updates, and solutions to clients to ensure they maximize their usage. • Provide timely and efficient resolution to client-reported issues, including technical troubleshooting and user guidance.• Collaborate with technical teams to escalate and resolve complex technical challenges clients face.• Provide… Show more • Foster positive client relationships by serving as the main point of contact for their queries, concerns, and inquiries.• Effectively communicate company product features, updates, and solutions to clients to ensure they maximize their usage. • Provide timely and efficient resolution to client-reported issues, including technical troubleshooting and user guidance.• Collaborate with technical teams to escalate and resolve complex technical challenges clients face.• Provide solutions/workarounds for clients to ensure they understand how to use platform software and tools effectively.• Gather feedback from clients regarding the platform's functionality, usability, and overall.• Collaborate with product development teams to convey client feedback and contribute to product enhancement suggestions.• Maintain comprehensive documentation of knowledge articles, issues, resolutions, and best practices. Show less

Navi Mumbai, Maharashtra, India

• Respond to customer inquiries / Complaints / Suggestions / Feedback via Email, Chat, and Social Media platforms within the assigned TAT.• Assist and help customers build their DIY app using available components on the Beezer app market. Suggest to customers different subscription plans and available components it suitable to their business needs.• Assist customers in creating mobile shopping apps for their Shopify / WooCommerce store. • Work with developers, and assist them in… Show more • Respond to customer inquiries / Complaints / Suggestions / Feedback via Email, Chat, and Social Media platforms within the assigned TAT.• Assist and help customers build their DIY app using available components on the Beezer app market. Suggest to customers different subscription plans and available components it suitable to their business needs.• Assist customers in creating mobile shopping apps for their Shopify / WooCommerce store. • Work with developers, and assist them in developing new features according to feature requests by users. • Feature test new releases and suggest developers for any required enhancements before deploying them to the production site. • Generate new tickets and assign them to developers in case of issues with the customer's app.• Assist Wix and Weebly customers and help them convert their websites into an app.• Identify and highlight any concern affecting the brand and chase the development team to fix it.• Generate sales leads if any that develop into new customers with bespoke app requirements.• Identify and assess customers' needs to achieve satisfaction. Follow communication procedures, guidelines, and policies.• Provide accurate, valid, and complete information by using the right methods/tools.• Create and send marketing campaigns for the company.• Work with the Client Services Director to ensure proper customer service is being delivered. Show less

Navi Mumbai, Maharashtra, India

• Review client orders and plan and coordinate delivery activities of PPE products for COVID-19. • Build positive and productive working relationships with clients associated with US Government for business growth. • Analyze and troubleshoot delivery issues in a timely fashion.• Manage a delivery team to ensure timely and accurate customer deliveries.• Oversee daily activities of delivery team and provide direction and guidance as needed.• Perform resource allocations and… Show more • Review client orders and plan and coordinate delivery activities of PPE products for COVID-19. • Build positive and productive working relationships with clients associated with US Government for business growth. • Analyze and troubleshoot delivery issues in a timely fashion.• Manage a delivery team to ensure timely and accurate customer deliveries.• Oversee daily activities of delivery team and provide direction and guidance as needed.• Perform resource allocations and workload assignments according to delivery requirements.• Ensure that team maintains high level of competence and operational excellence.• Serve as primary contact for customer inquiries and concerns.• Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.• Develop process improvements to achieve cost effectiveness and time saving. • Report delivery status to customers and develop required delivery documentation. Show less

Navi Mumbai, Maharashtra, India

Worked with GDI Consulting to recruit multiple candidates related to the proposal and technical writing services with the help of LinkedIn Sales Navigator. Also used Data Extraction, Data Mining, and Data scraping tools to extract candidate profiles.

Pune, Maharashtra, India

• Installing Oracle software Oracle 10g, 1 1g database on UNIX & Windows platforms• Creating and managing users and granting proper privileges on the database.• Monitoring & managing database growth, table spaces, adding data files, resizing and renaming the data files.• Purging the alert log and listener log files regularly.• Performing re-org activity of Tables & Schemas.• Created database manually & using DBCA utility.• Index rebuilding regularly for performance and… Show more • Installing Oracle software Oracle 10g, 1 1g database on UNIX & Windows platforms• Creating and managing users and granting proper privileges on the database.• Monitoring & managing database growth, table spaces, adding data files, resizing and renaming the data files.• Purging the alert log and listener log files regularly.• Performing re-org activity of Tables & Schemas.• Created database manually & using DBCA utility.• Index rebuilding regularly for performance and defragmentation.• Planning of Database backup policies through RMAN & Data Pump.• Restoration of database using RMAN backups for backup consistency checks.• Migration of Database using export/import and RMAN backups.• Applying patch using OPatch utility.• Configuring & managing the Physical Standby database.• Creating database links, Tablespaces, and database directories.• Managing network settings through listener.ora and tnsnames.ora files.• Schema replication across databases through the data pump tool.• Monitoring and optimizing the performance of the database.• Database Backup & Recovery: Ability to take hot & cold backups (Incremental and Full) using Shell Script. • Ability to perform recovery from loss of one or all Control files, Redo files, and Data files manually and using RMAN. • Good exposure to Logical backup using a Data Pump. Show less

• Execute research on standardized and customized data sets for Cheers Interactive.• Utilizing various search engines to research data• Building company lists, extracting contacts for a given list (as per requirements) from the various resources available on the internet• Capture the researched data in MS Excel or CRM-based software.• Experience in using the internet and various company directories available online.• Also includes verification of Emails by using Email… Show more • Execute research on standardized and customized data sets for Cheers Interactive.• Utilizing various search engines to research data• Building company lists, extracting contacts for a given list (as per requirements) from the various resources available on the internet• Capture the researched data in MS Excel or CRM-based software.• Experience in using the internet and various company directories available online.• Also includes verification of Emails by using Email Verification Tools.• Ensure quality of data.• Ability to work in a team environment and complete tasks efficiently, diligently, and under tight deadlines.• Ability and desire to meet deadlines and deliver results with minimal supervision.• Proficient communication skills and ability to deliver results of data research to professionals with various backgrounds.• Excellent time management skills and the ability to juggle multiple projects with aggressive deadlines.• Ability to work independently yet be able to collaborate effectively with other team members, globally.• Experience in the following essentials: Hoovers, Spoke, LinkedIn, Xing, Viadeo, OneSource, and Jigsaw. Show less

Bachelor Of Science - Bs, Information Technology

Diploma In Computer Technology, A