Naima M. Email & Phone Number

Portland, Oregon Area

Responsible for key information management and operations functions based within the Communications & Customer Service Group (CCS). Duties include data compilation, visualization, analysis and ad hoc reporting, business systems development support, and implementation/improvement of reporting processes and functions.

Portland, Oregon Area

• Monitor accuracy and ensure program compliance with statistical reporting and SQL
• Compile statistical reports trending administrative processing productivity and performance throughout the year
• Submit, monitor, and manage CRM and Share Point workflows
• Support cross-departmental integration through systems training
• Collaborate with client and program IT to provide content/feedback for system upgrade requests
• Use systems knowledge to identify potential implications of process changes prior to implementation

Portland, Oregon

Training, staff support and supervision of administrative processing department for Energy Trust of Oregon's existing homes program. Process mapping and implementation; monitoring and analysis of seasonal volume of participant involvement in the program. Independent planning to continuously improve productivity and maintain employee morale. Daily program.