Naina Sahni

Naina Sahni Email and Phone Number

Client Services, Project Management, Operations @ Foundever
Naina Sahni's Location
Greater Toronto Area, Canada, Canada
About Naina Sahni

I am a passionate communicator and a strategic thinker who believes in exceptional client services. With over a decade of experience in Client Services, Administration and Project/Account Management, I thrive on developing and maintaining long-lasting relationships with clients by delivering exceptional service and results. With a keen eye for detail, I am dedicated to ensuring that all tasks are completed on time and to the satisfaction of all stakeholders. Throughout my career, I have honed my skills in managing complex projects/ administrative tasks, coordinating cross-functional teams, and providing effective communication throughout the entire process. My ability to anticipate and mitigate potential issues allows me to proactively address challenges and find innovative solutions that meet the needs of my clients.I am passionate about collaborating with clients to understand their unique challenges and goals, and then developing tailored solutions that meet their specific needs. Whether working on a large-scale project or a smaller engagement, I always bring a solutions-oriented mindset, attention to detail, and a strong work ethic to every endeavor.Key Highlights of my career:1. Helped Foundever (Sitel Group) in developing high performance teams of learners since 2020 by focusing on tools, techniques and content that helps the learners and the company achieve their goals together.2. Worked on more than 200 projects with various establishments of Government of India like Ministry of Rural Development, Indian Navy, Ministry of Road Transport and Highways, Ministry of Health & Family Welfare, Ministry of Information and Broadcasting throughout my tenure with National Film Development Corporation, an organization similar to the Toronto International Film Festival.3. Achieved 30% increase in client retention rate for the National Film Development Corporation and generated revenue of $25 million.4. Member of the Organizing Committee of the Film Festival Goa in 20195. With Lemon Tree Hotels Ltd., I managed their brand operations and activation with a revenue of $89 million.Key Skills:Project Management | Administration | Stakeholder Engagement | Cost Management | Vendor Management | Content Management | Training Module Designing | Proficient in Microsoft Office Tools, Zoom, Skype and Adobe ApplicationsIf you are looking to connect with me, please reach out to me at nainasahni3@gmail.com

Naina Sahni's Current Company Details
Foundever

Foundever

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Client Services, Project Management, Operations
Naina Sahni Work Experience Details
  • Foundever
    Operations Team Lead
    Foundever Mar 2023 - Present
    Canada
    -Liaise with Managers, stakeholders to determine client’s operational needs-Planning, organizing and coordinating complex technical activities or projects-Supervising a team of 22 people and monitoring their performance and coaching them on regular basis-Create internal and external reports and design all-encompassing strategy for clients to deliver desired results-Manage process records, input data and documents into information systems while maintaining confidentiality
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  • Foundever
    Corporate Trainer
    Foundever Jan 2021 - Feb 2023
    Ontario, Canada
    -Train new hires on Service Offerings-Assess trainee progress and provide feedback towards areas of Improvement and Professional Development-Present information using a variety of instructional techniques and formats, such as team exercises, group discussions, videos, and lectures-Monitor effectiveness of training as well as the adoption and usage of tools and programs-Contribute to the development and enhancement of training materials by providing feedback toleadership on activities and/or content as to relevance and potential e-learning opportunities-Collaborate with the Training and Curriculum team to provide feedback, ensure facilitation consistency in program delivery-Design training modules and track the success of the same-Help employees who act as a primary point of contact for the clients and guide them in focusing on client retention and customer satisfaction rate- Produce periodic and consequential reports on a monthly basis.
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  • Foundever
    Client Services
    Foundever May 2020 - Feb 2023
    Canada
    - Work on client insights and offer solutions which improve revenue per customer- Improved client satisfaction by 2X through prompt diagnosis, quick response and defect identification while providing technical assistance- Use automated tools to extract market data and conduct product roadmap discussion across multi-functional teams- Monitor and create reports for clients on the performance of vendors to ensure delivery in line with contractual obligations
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  • Career Break
    Relocation
    Career Break Feb 2020 - Apr 2020
    Toronto, Ontario, Canada
  • National Film Development Corporation
    Client Servicing Supervisor
    National Film Development Corporation Sep 2018 - Jan 2020
    New Delhi Area, India
    National Film Development Corporation is a Public Sector Undertaking of Ministry of Information & Broadcasting, India. It is the central agency established to encourage the good cinema movement in the country alongwith the aim of promoting Indian cinema all over the world. It is a similar organization like Toronto International Film Festival. I was responsible for Project/ Account Management, Vendor Management and Content Creation.Key Responsibilities:-Orchestrated project management efforts and conceptualized a comprehensive strategy to facilitate clients in achieving tangible outcomes. Spearheaded weekly kick-offs and status meetings with creative agencies and clients, meticulously scrutinizing project prerequisites, production timelines, and asset delivery schedules. -Member of Organizing Committee of Film Bazaar 2019- Scheduled one-on-one meets to facilitate co-productions by exploring conducive synergies between Producers, Financiers, Sales Agents and Directors. -Led project management of over 200 projects and designed and articulated the all-encompassing strategy for clients to deliver realized results. -Led weekly kick-offs and status meetings with creative agencies, vendors and clients, evaluating project requirements, production, and asset delivery timelines.-Assumed the role of a tactical liaison for clients, adeptly managing project planning, forecasting timelines, streamlining deliverables, conveying meeting minutes, and propelling client projects towards success.-Researched on new programmes, schemes and initiatives of the Government and its various establishments.
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  • Self Improvement
    Mom On Duty
    Self Improvement May 2018 - Aug 2018
    India
  • Translam Group Of Institutions
    Client Servicing Supervisor
    Translam Group Of Institutions Apr 2017 - Apr 2018
    Meerut, Uttar Pradesh
    -Spearheaded and directed a proficient team of ten individuals, proficient in pricing, vendor management, brand and event management, in orchestrating various events such as conferences, national sports meet, school fest, while effectively coordinating media exposure for all occasions.-Conducted an in-depth analysis of the market data to remain one step ahead of the competitors.-Formulated and executed a comprehensive client servicing strategy for the organization, encompassing an elaborate depiction of the business's target market, monitoring of critical performance indicators and timeline for the entire program.-Supervised the primary client database of the organization with finesse.-Collaborated on the consumer research program of the company to generate insightful perspectives and recommendations to enhance the company's business processes.
  • Career Break
    Maternity Break
    Career Break Jul 2016 - Mar 2017
    India
  • Partitoe
    Client Servicing Manager
    Partitoe Mar 2016 - Jun 2016
    Delhi, India
    Partitoe is a Personalized Party Planner company founded in 2016. I was responsible for Account Management, Vendor Management partnerships, lead generation.Key Responsibilities: -Liaising with different vendors and partners by partnering to constantly help improve the conceptualization and delivery of ideas; thus, increasing the ratio by 25%-Created project plans to fit client needs - Build Client database
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  • Lemon Tree Hotels
    Assistant Manager
    Lemon Tree Hotels Dec 2013 - Dec 2015
    New Delhi Area, India
    Lemon Tree Hotels (LTH) is the award winning India's largest chain in the mid-priced hotels sector and third largest overall, as of June 30, 2017, according to the Horwath Report. Working for them gave me an opportunity to build skills like brand management, media planning and strategic alliances.Highlights:-Conceptualized new concepts and managed day to-day operations for all the brands of the company with a revenue of $89 Million.-Strategized brand alliances across 27 hotels in 16 cities by organizing and collaborating in events to enhance company visibility and drive business growth and profitability.-Performed project roles and responsibilities in close collaboration with the client, including project scope and objectives -Worked on Consumer Research Program of the company for generating business insights. -Identified and recommended improvements and cost saving initiatives to positively impact current and future project budget or schedule
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  • Lemon Tree Hotels
    Executive Secretary To President And Chief Marketing Officer
    Lemon Tree Hotels Jul 2012 - Apr 2013
    New Delhi, Delhi, India
    -Conducted market research and prepared business presentations to gather information regarding market trends and new business opportunities -Developed monthly and yearly reports for the executives and other stakeholders of the company including revenue analysis, competitor analysis and projections -Recorded meeting, conference minutes for monthly, quarterly, and yearly reports of executives
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  • The Oberoi, New Delhi
    Finance Executive
    The Oberoi, New Delhi Jun 2011 - May 2012
    New Delhi Area, India
    The Oberoi, New Delhi is one of the well known hotel of a luxury brand Oberoi Hotels & Resorts. This group has presence in 7 countries. They are also engaged in flight catering, airport restaurants, travel and tour services, car rentals, project management and corporate air charters.Working with them helped me in enhancing my financial and auditing skills.Key Responsibilities:-Compiled monthly and yearly financial statements including expense, revenue, audits, and income reports-Conducted physical internal audits of financial documents to ensure compliance and report any incidents, thereby identifying and resolving financial discrepancies-Conducted third party audits and worked on the third party audit findings and management responses -Collaborated closely with cross-functional teams such as marketing, sales, and accounts to streamline various financial processes and operations
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  • Translam Group Of Institutions
    Marketing & Administrative Executive
    Translam Group Of Institutions Dec 2008 - Dec 2010
    Meerut Area, India
    Translam Group of Institutions imparts education right from pre – nursery to Master’s degree in Engineering, Polytechnic, Education, Law, Pharmacy and Management Courses. I started my career with Translam Group. Working for them gave me the opportunity to build my marketing portfolio.Key Responsibilities: - Created reports providing in-depth analysis of current market trends and project status - Conceptualized new brand concepts with a revenue of $60 M- Developed and improved end to end vendor life-cycle management process-Provided administrative support to the executives.

Naina Sahni Skills

Marketing Team Management Management Brand Management Marketing Strategy Hotels Business Strategy Strategy Branding Media Planning Budgets Hotel Management Market Research Negotiation Advertising Online Advertising Digital Media Social Media Marketing English Branding And Identity Brand Marketing Digital Marketing Client Servicing Client Relations

Naina Sahni Education Details

Frequently Asked Questions about Naina Sahni

What company does Naina Sahni work for?

Naina Sahni works for Foundever

What is Naina Sahni's role at the current company?

Naina Sahni's current role is Client Services, Project Management, Operations.

What schools did Naina Sahni attend?

Naina Sahni attended Humber College, Cdi College, Humber College, Chaudhary Charan Singh University, Chaudhary Charan Singh University, Meerut Public Girls School.

What are some of Naina Sahni's interests?

Naina Sahni has interest in Travelling, Interior Designing, Dance.

What skills is Naina Sahni known for?

Naina Sahni has skills like Marketing, Team Management, Management, Brand Management, Marketing Strategy, Hotels, Business Strategy, Strategy, Branding, Media Planning, Budgets, Hotel Management.

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