Managed high-volume inbound inquiries, effectively resolving tenant concerns regarding rent and utility assistance, ensuring timely support and minimizing potential service disruptions.• Maintained and updated tenant accounts with a keen eye for detail, regularly monitoring for critical issues such as disconnections and eviction proceedings.• Facilitated clear and prompt communication among caseworkers, tenants, and landlords, contributing to a smooth operational flow… Show more Managed high-volume inbound inquiries, effectively resolving tenant concerns regarding rent and utility assistance, ensuring timely support and minimizing potential service disruptions.• Maintained and updated tenant accounts with a keen eye for detail, regularly monitoring for critical issues such as disconnections and eviction proceedings.• Facilitated clear and prompt communication among caseworkers, tenants, and landlords, contributing to a smooth operational flow and the completion of over 70 calls per day Show less

Managed the coordination and release of vehicles, ensuring compliance with established production schedules and quality parameters.Maintained meticulous records of vehicle release documentation, including. specifications and checklists, to uphold company policy requirements. Identified and addressed process inefficiencies, resulting in the streamlined. release of vehicles and resolution of potential hold-ups