Najiib A. Email & Phone Number

- Handle daily requests from account management to troubleshoot configuration issues upholding service level agreement- Coordinate with internal teams and vendors to resolve hardware issues and assist IT team in updating our asset management to keep track of hardware inventory and shipment- Lead support team in migrating over 45+ internal users from Windows 7 to Windows 10 without impeding theirwork thus saving time and efficiency- Achieve 93% satisfaction rating in monthly… Show more - Handle daily requests from account management to troubleshoot configuration issues upholding service level agreement- Coordinate with internal teams and vendors to resolve hardware issues and assist IT team in updating our asset management to keep track of hardware inventory and shipment- Lead support team in migrating over 45+ internal users from Windows 7 to Windows 10 without impeding theirwork thus saving time and efficiency- Achieve 93% satisfaction rating in monthly end-user scoring using interpersonal skills to provide fast solutions Show less

- Communicated and actively listened to clients achieving in the top 10 within the country through most number of tickets resolved, reaching a 95% positive customer score using the NPS metric system- Resolved software performance and network connectivity issues for 30 users using Windows and Mac OS- Collaborated with support team to identify root causes of problems, resolved issues within the 15 min interval and trained five new hires- Developed and led user training on use of… Show more - Communicated and actively listened to clients achieving in the top 10 within the country through most number of tickets resolved, reaching a 95% positive customer score using the NPS metric system- Resolved software performance and network connectivity issues for 30 users using Windows and Mac OS- Collaborated with support team to identify root causes of problems, resolved issues within the 15 min interval and trained five new hires- Developed and led user training on use of software applications (Zoom, Adobe, OBS) to 30 users Show less

- Negotiated with customers to close sales daily; awarded Employee of the Month for exceeding sales targets by 15%-20%- Built strong relationships with 500+ customers using soft skills to establish long-term business growth and customer retention for 3 years- Collaborated with the team to provide excellent customer services and improved membership rates from 65% to 80% from June 2019 to August 2019

Honours Bachelors Degree (Ba), Information Technology

The focus of this program is on understanding how organizations and IT relate, providing information technology and business knowledge.

Education record

- Completed a classroom based skills development and training program on IT Fundamentals, AWS Cloud and professional skills - Built IT.