Najm Ali Email & Phone Number

Atlanta, Georgia, United States

·Provide Level 2 support for over 3,000 end-users, including staff, faculty, and students, across multiple school campuses.·Troubleshoot and resolve hardware/software issues with desktops, laptops, printers, classroom technology, and mobile devices.·Manage and maintain local area networks (LAN), including setup, configuration, and monitoring of network equipment (routers, switches, access points).·Assist in the deployment, configuration, and management of Chromebooks, laptops, and mobile devices for students and staff.·Respond to IT service requests in a timely manner, ensuring a high level of customer satisfaction.·Collaborate with the IT team to deploy new technology initiatives, including smartboards, document cameras, and classroom AV systems.·Conduct on-site visits to troubleshoot network issues, connectivity problems, and device malfunctions.·Ensure compliance with district-wide technology policies, data privacy laws (FERPA), and security protocols.·Assist in maintaining inventory of technology equipment, ensuring accurate asset tracking and hardware lifecycle management.

· Collaborated with cross-functional teams, including Network Administrators, to perform andoversee software and application development, installations, and upgrades supporting over 6000systems· Configured, joined to domain, updated, troubleshot, repaired, and upgraded all computers within UABnetwork that improves customer’s deliverables and performance by 25%· Developed support documentation that empowers and enables user community to extend skills,leverage system features, and find resolutions to questions without intervention from supportteam· Executed computer diagnostics strategically to investigate and resolve problems while providingtechnical assistance and support for 100+ devices monthly within ServiceNow· Maintained classroom audio and visual electronic media devices to ensure that equipment operatesand functions seamlessly· Troubleshot Office 365 Pro Applications for 3000 plus employees

· Provided support across the Viva Health environment including voice, video, and data networking services for local and remote offices · Refined and improved the existing policies in partnership with Senior IT Management to conform with the existing strategy· Identified records and works with management to proactively revise current procedures and tools to improve customer satisfaction· Consolidated multiple ticketing systems improving communication and server room management of complex IT infrastructure networks by 15%

Orlando, Florida, United States

· Implemented an integrated platforms at the administrator level which connected modules and provided components and services that improved access to health care and treatment outcomes for Medicaid recipients· Configured and implemented ALM tools per project requirements for each of the four state instances: Wyoming, Ohio, Montana, and Virginia (Jira, Jama, Tasktop, Confluence, etc.) · Coordinated ongoing implementation requirements for gathering and design sessions for tool configuration · Provided support creating and managing weekly and monthly past due status reports for state clients· Delegated site collection administrator for the MES Shared Services PMO for Wyoming, and Health Interactive Product SharePoint sites· Assisted in the configuration and implementation of the Health Interactive Jira Service Desk· Partnered with executive project leaders to establish higher level SharePoint site for project communication

Atlanta, Georgia, United States

· Provided project management to ensure the project budgets, quality, collaboration goals and customer satisfaction were achieved· Conducted customer business needs assessment that were translated into systems design and applications required for system improvements and operation· Collaborated with developers and database experts to establish continuity with application structure and overall performance targets· Design and implement all automation testing for the federal government assistance program

Orlando, Florida, United States

· Expanded testing capacity to increase the pace of the project, improve quality through test automation · Automated hundreds of Medicaid test cases for the state of Connecticut to ensure data transition integrity· Analyzed routine bug checks developing reports to send back to the developers for correction· Utilized selenium for manual testing simulations

Hermitage, Tn

· Developed communication pipelines and ensured cohesive communication across all workgroups utilizing Agile and Waterfall methodologies improving project timeliness by 20%· Anticipated and managed change effectively in rapidly evolving global business environments, mitigated risk factors through careful analysis of financial and statistical data· Researched and created a new data analytics project tested through Power BI to determine if software would be more compatible with the organization’s needs

Tuscaloosa, Alabama Area

· Trained in iOS and watchOS fields to provide support for a variety of Apple devices· Served as the prime median for helping consumers solve problems with their devices· Exceeded daily customer service quota and received multiple comments about exceptional service

Tuscaloosa, Alabama Area

· Audited, documented, and proposed solutions that would better people with disabilities under the WCAG 2.0 AA standards· Planned initial strategy and worked collaboratively to manage the project progression and meet the maximum client requirements · Led training session with university website contributors on the importance of maintaining WCAG standards in future edits while teaching how to maximize changes for improved compliance access

Tuscaloosa, Alabama, United States

· Executed and exhibited a high level of independence and decision making while serving as the primary liaison between the Student Center and University presidential offices · Provided support and supervision to other members of the staff, assigned Ferguson Center’s operations and event management while appropriately delegating assignments, and motivating staff through role modeling and coaching· Served as the technical lead responsible for maintaining the operations of a wide variety of software solutions, hardware configurations, data integrations, and services

Tuscaloosa, Alabama Area

· Connecting residents with one another through various programs and activities· Enforced rules and regulations to ensure the smooth and orderly operation of Residence Hall programs· Maintained Housing and Residential Community living standards in the residence hall· Mediate interpersonal problems between residents

Tuscaloosa, Alabama Area

· Lead group presentations in front of large quantities of people· Facilitated numerous activities to get incoming freshmen involved· Eased the transition to college while promoting the University