Nakia Graham Email & Phone Number

Detroit, Mi, Us

Detroit, Michigan, United States

As Systems Administrator, I have committed to being an efficient problem-solver while displaying passion for data related tools and systems. Responsibilities include:~ Managing and further developing TechTown’s Zoho One platform as part of the strategy to position TechTown as a leader in the collection, management and equitable use of data~ Successfully leading ongoing design and implementation of CRM-based solutions to organizational needs and challenges~ Managing the… Show more As Systems Administrator, I have committed to being an efficient problem-solver while displaying passion for data related tools and systems. Responsibilities include:~ Managing and further developing TechTown’s Zoho One platform as part of the strategy to position TechTown as a leader in the collection, management and equitable use of data~ Successfully leading ongoing design and implementation of CRM-based solutions to organizational needs and challenges~ Managing the backend of systems implemented to support organizational effectiveness ~ Modeling an appreciation for data integrity and data equity and inspiring that appreciation org-wide Show less

8450 W. 10 Mile Rd, Royal Oak, Mi 48067

Responsible for the administration and management of DZS’ DonorPerfect, Raiser's Edge and Galaxy donor databases including the processing and entry of donor information and contributions; acknowledgement of charitable contributions; extraction of data; and user support.Responsibilities include:~ Process all charitable gift transactions on a daily basis including in-kind gifts, honor/memorial gifts and acknowledgements, pledges and recurring gifts, credit card and NetCommunity… Show more Responsible for the administration and management of DZS’ DonorPerfect, Raiser's Edge and Galaxy donor databases including the processing and entry of donor information and contributions; acknowledgement of charitable contributions; extraction of data; and user support.Responsibilities include:~ Process all charitable gift transactions on a daily basis including in-kind gifts, honor/memorial gifts and acknowledgements, pledges and recurring gifts, credit card and NetCommunity transactions~ Manage the processing of matching gifts, including the completion of employer/organizational matching gift forms and related documents~ Establish and update member/donor records in the database~ Work with Accounting and Membership departments to reconcile gifts, provide transaction information and reports, troubleshoot issues, and reevaluate procedures and systems to improve future gift tracking, reconciliation, and reporting~ Coordinate prompt and appropriate acknowledgement of all development gifts while providing personalization as appropriate~ Generate financial, analytical, statistical, and demographic reports, as well as mailing lists, recognition lists, and other data extractions as requested by development personnel~ Create, standardize, and document policies and procedures related to donor information collection and entry and gift processing~ Provide training and technical support to all donor database users~ Collaborate with Prospect Research Manager and other fundraisers in the prospect research and moves management activities of the Development Department~ Work with IT staff to identify and troubleshoot needs related to the DonorPerfect and Raiser’s Edge databases, assist with upgrades and changes to software and functionality Show less

1423 Field Ave, Detroit, Mi 48214

~ Worked with IT staff to design SQL and Microsoft Access database for new care transitions program data~ Acquired medical encounter billing data from appropriate staff for data entry and subsequent billing~ Produced statistical and other analytic reports as appropriate and necessary~ Created new training manual for accurate and consistent data entry into patient billing database~ Produced necessary exports and queries for reporting and billing~ Interpreted data, analyzed… Show more ~ Worked with IT staff to design SQL and Microsoft Access database for new care transitions program data~ Acquired medical encounter billing data from appropriate staff for data entry and subsequent billing~ Produced statistical and other analytic reports as appropriate and necessary~ Created new training manual for accurate and consistent data entry into patient billing database~ Produced necessary exports and queries for reporting and billing~ Interpreted data, analyzed results, and provided insights to help agency prioritize program needs~ Coordinated with Finance department and medical staff to resolve claims issues~ Provided training and support for new staff on data entry and best practices~ Identified and defined new process improvement opportunities~ Continuously monitored performance and quality control plans to identify improvements~ Coordinated with federal, state and local government official regarding regulatory and policy expectations Show less

Computer Engineering

Associate Of Science (As), Computer Information Systems/ Web Design & Development

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