Nakul Pathak Email & Phone Number

Gurugram, Hr, In

Gurugram, Hr, In

Gurugram, Haryana, India

CCC Value Measurement Transformation Office Design - Global IT Hardware Manufacturer• Led Value Measurement framework design & Capability setup to measure the success of a large Customer Care Centre digital transformation program (Target Objective of ~$100 Mn savings)• Defined the Operating model, Governance and Capability RACI for the Value measurement setup• Analyzed strategic objectives to define the baseline metrics & goals aligned to identified program competencies such as Gen AI for agent efficiency and customers & digital self-solve initiatives• Defined KPIs, Value Hypothesis & OKRs to measure & monitor progress of digital initiativesCloud Transformation Assessment (Guidewire) –Australian Financial Services Client• Awarded AWS Partner Business Case of the Month Globally (Jul’23)• Designed detailed cost assessment for Guidewire P&C Insurance Application Suite including total cost of ownership (~€5 Mn), migration & transformation costs • Helped client analyze multiple Re-platforming migration scenarios with and without Oracle database to AWS for Business & IT Alignment based on defined global guidelines• Identified potential benefits of ~€2 Mn YoY to help client strategize the cloud migration

Gurugram, Haryana, India

Cloud Transformation Assessment & Migration blueprint – Global Financial Services provider• Led a team of 5+ consultants to conduct cost-benefit analysis of a large-scale cloud migration program via detailed business case• Conducted detailed cost assessment for client’s infra & app landscape including total cost of ownership, migration & transformation costs & FTE costs• Helped client in Business & IT Alignment by conducting vendor analysis for AWS & MS Azure and migration scenario analysis based on the migration blueprint• Suggested potential benefits & best practice guidelines to help client plan best in-class cloud migrationSupply Chain Process Value Benefits Assessment - Leading Global FMCG Product Manufacturer• Lead Value-benefits assessment for a large Supply chain transformation program for client’s SEA market.• Identified key pain points & process/tech improvements through as-is assessment of the client’s current processes.• Assisted client in designing the cost-benefit structure across over 20 levers linked to Profit Growth, Cost reduction & working capital benefits through multiple client workshops• Helped client prioritize operational improvements & transformation plan

Finance SSC Process Optimization & Location Assessment – Leading European Cosmetics Product Manufacturer• Conducted Feasibility Assessment for multiple APAC Locations and Scenario analysis for the client’s Finance SSC and COE setup through client workshops• Assisted client in designing the governance structure and policy RACI matrix for identified processes• Helped client prioritize operational improvements in P2P, R2R and Treasury processes via detailed business caseOptimization of outsourced customer center, feasibility assessment – Leading UK based Utilities provider• Helped client prioritize operational improvement initiatives via detailed business case• Quantified customer existing pain points in terms of TCO and Opex • Identified workforce rationalization, SLA improvement and IT cost reduction as the potential benefit areas• Conducted Feasibility Assessment and Scenario analysis for the client’s IT Operating Model basis payback period and ROIBig/Mega Deals Center of Excellence – European Consumer Products and Retail clients• Assisted the client in identifying key benefits through cloud migration to AWS, GCP and Azure.• Formalized governance structure scenarios and operating model frameworks on sustainability and cloud migration through client workshops• Helped client prioritize potential benefits and operational improvements in the existing architecture via high-level business case

Rohtak Area, India

Rohtak Area, India

Rohtak Area, India

Noida Area, India

• Formulated 360+ intents for a new Self-Help Assistance Portal.• Increased AI-ML based response efficiency from 80% to 90%.• Decreased customer support requests by 5% within a month.• Defined technologies to be used within the project and UI/UX design.• Utilised technologies such as WordPress, PowerBI, DialogFlow.ai to implement the solution.

Bangalore, India

• Global project stream lead from Bangalore for One Document project coordinated among 4 countries• Single point of contact for all travel document solutions comprising 3 on 12 products handled by PNR R&D team• Drive the complete software development lifecycle for any new market requirement for multiple projects• Design and document the technical and functional specifications of the product to be developed or enhanced• Devise comprehensive testing strategy around the product to mitigate and minimize any risks or errors• Ensure seamless integration of technical architecture for the projects handled across the globe• Manage and plan resources of the scrum team to work more efficiently in an agile environment

Bangalore, India

As an entry level business analyst for the Mid and back office, I was first responsible for acquiring knowledge on the travel domain industry, that could be used subsequently on the projects that were assigned.Responsibilities:• Creating specifications and document mock-ups for all the travel document solutions offered by the Mid and back office of Amadeus.• Devising a clear testing strategy around the projects handled and strengthening the regression framework.• Summarizing the change deployment plan for around 6 different documents that were handled by our team.• Creating a more efficient flow around the waterfall model followed and delivering powerful and error free products.Received Spot Award for devising highly efficient solution around the Forms of payment used across the globe

Noida Area, India

Master Of Business Administration - Mba, Information Technology And Strategic Management

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering

Activities and Societies: Convenor, Confluence' 14. General Secretary, Photography Club. Executive member, Microbus. Multiple recognitions.

12Th, Science Maths