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Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Assisting prospective students and co-workers regarding programme regulations and admission requirements• Maintaining an excellent customer service standard by liaising with students, prospective students, academic staff and co-workers through telephony and electronic channels• Answering inquiries by seeking information from Knowledge Management System, Website, Team Captain/Leader, Network Selection and Enrolment Manager, Academic Leader or other academic staff where required• Responding to escalated queries; escalating unresolved problems to Team Captain/Leader or academic staff where required• Managing the admission processes and completing necessary follow-ups during enquiries and admission processes or after interviews and enrolments• Managing the interview set-up and invitations for applicants• Identifying and removing the barriers to enrolments by liaising with the academic teams• Processing the enrolments, re-enrolments, or Variations of Enrolments in a timely manner • Keeping Customer Relationship Management (CRM) updated with all student interactions and details• Following the Unitec programme information and procedure changes

Auckland, New Zealand

• Supervising staff of 5• Managing day-to-day operation of the business to deliver an excellent customer service • Responsible for training new staff• Monitoring and maintaining inventory, and coordinating with vendors• Working closely with customers to collect feedback, resolve complaints and make recommendations for menu items as per customers’ preferences

Auckland, New Zealand

• Answering inquiries by clarifying desired information; researching, locating, and providing information• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems• Maintaining call centre database • Keeping equipment operational by following established procedures; reporting malfunctions• Updating job knowledge by participating in educational opportunities• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Auckland, New Zealand

• Providing prompt and courteous customer service• Cash handling

Auckland, New Zealand

• Supervising staff of 10• Responsible for training, motivating, and scheduling staff• Handling payroll, PAYE and controlling daily cash flow• Managing, planning, and coordinating special functions and catering events• Responsible for customer orders, invoices, and deliveries• Handling customer complaints, solving problems and increasing customer loyalty

Auckland, New Zealand

• Providing prompt and courteous customer service• Cash handling• Monitoring and maintaining inventory• Managing documentation and pricing goods

Istanbul, Turkey

• Supervising staff of 7• Supervising the purchase and distribution of supplies and equipment• Negotiating purchase agreements with vendors to minimize the outgoings• Contributing to the implementation of the new stock, till and account system software in daily practice• Systematizing stock and accounting operations, resulting in increased staff productivity• Planning the cash flow• Overseeing the selection of all department staff, assisting the other department managers

Istanbul, Turkey

• Responsible for order entry, invoicing, shipment, and customer service• Updating the system regarding price changes, new products, and customers• Supervising stock control and the stock reports• Contributing to the implementation of the new software in daily practice• Developing report systems for customer service and accounting departments, improving speed in retrieving information used in reporting• Developing several Excel spreadsheets to reduce the preparation time of monthly and quarterly sales reports• Establishing top-quality customer service commended by management

Istanbul, Turkey

• Planning the cash flow• Billing customers for products and services• Maintaining payroll and accurate processing of payroll transactions• Supervising customer contracts and technical services• Directing the training of new office staff

Diploma, Digital Marketing Level 7

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