Ploy Nalat Chongsirirak Email & Phone Number

Dubai, United Arab Emirates

• Establish and manage robust control systems to optimize workflow efficiency, allowing the team to concentrate on their core responsibilities.
• Collaborate in enhancing and refining standard operating procedures endorsed by the operations division.
• Direct a team of Junior Client Relations Executives, Admin Executives, and offshore staff in their daily tasks, resolving customer concerns, and serving as the primary contact for escalated issues.
• Provide VIP client details for important Marketing Department events.
• Oversee client accounts and deliver innovative business solutions tailored to Small and Medium Enterprises and corporations spanning the UAE, Qatar, and KSA.
• Generate monthly sales leads for Creative Zone Integration Partners.

Downtown Burj Khalifa, Dubai, United Arab Emirates

• Nurture and cultivate strong client relationships for key accounts.
• Guide clients through company formation processes in DED Dubai and Abu Dhabi, Fujairah Creative City Free Zone, and SHAMS.
• Provide assistance for residence visa inquiries within DED Dubai and Abu Dhabi, Fujairah Creative City Free Zone, and SHAMS.
• Address client queries regarding company licenses within DED Dubai and Abu Dhabi, Fujairah Creative City Free Zone, and SHAMS.
• Maintain current and accurate information links for internal and external use.

Dubai, United Arab Emirates

• Oversee essential accounts and foster favorable client connections.
• Handle both new and established accounts to surpass revenue targets through telesales, sales calls, site visits, entertaining, and written correspondence.
• Pursue all inquiries, create proposals and contracts, and coordinate site inspections for prospective clients.
• Execute tele-sales initiatives to boost revenue, particularly in anticipation of upcoming significant events in Dubai.
• Act as a distinguished representative of the hotel in industry gatherings, encompassing global trade shows, roadshows, and exhibitions.

Dubai

• Provide administrative support to the Sales office, assisting the Director of Sales and the team.
• Address all inquiries, develop proposals and contracts, and facilitate site inspections for potential clients.
• Execute tele-sales initiatives to optimize revenue and boost earnings ahead of significant upcoming events in Dubai.
• Cultivate and sustain positive relationships with specific groups and event accounts, conducting site inspections, sales calls, and tele-sales to maximize revenue from each account.
• Oversee essential key accounts, fostering positive client relationships.
• Manage both new and existing accounts, utilizing telesales, sales calls, site inspections, entertainment, and written correspondence to exceed revenue targets.

Dubai

• Handle guest arrivals, departures, room allocations, and accommodate room change or late check-out appeals.
• Achieve consistently high monthly upselling and enrollment rates.
• Validate and adjust guest billing as needed.
• Confirm rate accuracy aligned with market codes.
• Furnish guests with directions and information, upholding positive interactions in accordance with company norms.
• Conduct post-stay follow-ups to ascertain guest contentment.

Bangkok Metropolitan Area, Thailand

• Manage guest arrivals, departures, room allocations, and requests for room changes or late check-outs.
• Achieve consistently strong monthly performance in upselling and enrollments.
• Review and adjust guest billing as necessary.
• Validate rate accuracy in alignment with market codes.
• Provide guests with directions and information, ensuring positive interactions aligned with company standards.
• Conduct post-interaction follow-ups to confirm guest contentment.

Bangkok Metropolitan Area, Thailand

• Supply guests with directions and information, always maintaining a positive interaction and according to company standards.
• Follow up to ensure guests' satisfaction.

Master Of International Business In Hotel, Resort & Wellness Management

Bachelor Of Business Administration (Bba), Hospitality And Tourism Management

Activities and Societies: Student Committee for Hospitality and Tourism Management Major