Ploy Nalat Chongsirirak Email & Phone Number

Dubai, United Arab Emirates

• Establish and manage robust control systems to optimize workflow efficiency, allowing the team to concentrate on their core responsibilities.• Collaborate in enhancing and refining standard operating procedures endorsed by the operations division.• Direct a team of Junior Client Relations Executives, Admin Executives, and offshore staff in their daily tasks, resolving customer concerns, and serving as the primary contact for escalated issues.• Provide VIP client details for important Marketing Department events.• Oversee client accounts and deliver innovative business solutions tailored to Small and Medium Enterprises and corporations spanning the UAE, Qatar, and KSA.• Generate monthly sales leads for Creative Zone Integration Partners.• Manage client queries and applications concerning specific business setup products and/or services across various UAE jurisdictions, encompassing Fujairah, SHAMS, Meydan, SPC, DED, Ajman, RAKEZ, DMCC, RAKICC, ADGM, Sharjah, and Abu Dhabi.• Aid clients benefiting from multi-year packages in the license renewal process.• Provide support for clients seeking residence visas, trade licenses, and ancillary products, ensuring a seamless application experience.• Profiling clients and regularly assessing company well-being to cultivate enduring client rapport.• Maintain and synchronize daily task updates using Zoho CRM to uphold punctual task completion.• Swiftly address client tickets via Zoho Desk, upholding timely query resolution.• Keep client information up to date in Zoho CRM, guaranteeing accuracy of recent contact particulars.• Upsell concierge services and offer guidance to junior team members, driving achievement of monthly concierge team targets.• Conduct scheduled training sessions for junior staff and new recruits.• Collaborate with Business Setup Advisors to outline accurate service timelines, including trade license applications and visa processes, ensuring precise communication of information to clients.

Downtown Burj Khalifa, Dubai, United Arab Emirates

• Nurture and cultivate strong client relationships for key accounts.• Guide clients through company formation processes in DED Dubai and Abu Dhabi, Fujairah Creative City Free Zone, and SHAMS.• Provide assistance for residence visa inquiries within DED Dubai and Abu Dhabi, Fujairah Creative City Free Zone, and SHAMS.• Address client queries regarding company licenses within DED Dubai and Abu Dhabi, Fujairah Creative City Free Zone, and SHAMS.• Maintain current and accurate information links for internal and external use.

Dubai, United Arab Emirates

• Oversee essential accounts and foster favorable client connections.• Handle both new and established accounts to surpass revenue targets through telesales, sales calls, site visits, entertaining, and written correspondence.• Pursue all inquiries, create proposals and contracts, and coordinate site inspections for prospective clients.• Execute tele-sales initiatives to boost revenue, particularly in anticipation of upcoming significant events in Dubai.• Act as a distinguished representative of the hotel in industry gatherings, encompassing global trade shows, roadshows, and exhibitions.

Dubai

• Provide administrative support to the Sales office, assisting the Director of Sales and the team.• Address all inquiries, develop proposals and contracts, and facilitate site inspections for potential clients.• Execute tele-sales initiatives to optimize revenue and boost earnings ahead of significant upcoming events in Dubai.• Cultivate and sustain positive relationships with specific groups and event accounts, conducting site inspections, sales calls, and tele-sales to maximize revenue from each account.• Oversee essential key accounts, fostering positive client relationships.• Manage both new and existing accounts, utilizing telesales, sales calls, site inspections, entertainment, and written correspondence to exceed revenue targets.

Dubai

• Handle guest arrivals, departures, room allocations, and accommodate room change or late check-out appeals.• Achieve consistently high monthly upselling and enrollment rates.• Validate and adjust guest billing as needed.• Confirm rate accuracy aligned with market codes.• Furnish guests with directions and information, upholding positive interactions in accordance with company norms.• Conduct post-stay follow-ups to ascertain guest contentment.

Bangkok Metropolitan Area, Thailand

• Manage guest arrivals, departures, room allocations, and requests for room changes or late check-outs.• Achieve consistently strong monthly performance in upselling and enrollments.• Review and adjust guest billing as necessary.• Validate rate accuracy in alignment with market codes.• Provide guests with directions and information, ensuring positive interactions aligned with company standards.• Conduct post-interaction follow-ups to confirm guest contentment.

Bangkok Metropolitan Area, Thailand

• Supply guests with directions and information, always maintaining a positive interaction and according to company standards.• Follow up to ensure guests' satisfaction.

Master Of International Business In Hotel, Resort & Wellness Management

Bachelor Of Business Administration (Bba), Hospitality And Tourism Management

Activities and Societies: Student Committee for Hospitality and Tourism Management Major