Nawaf Aldoweesh Email & Phone Number

Riyadh, Saudi Arabia

Strategic Planning:• Develop and implement strategic planning initiatives to align with company goals.• Monitor industry trends and competitive landscape to drive innovation.• Collaborate with executive leadership to define and execute strategic objectives.• Evaluate and adjust strategies to ensure long-term company success.People and Culture:• Lead the People and Culture team to create and maintain a positive work culture.• Oversee talent acquisition, employee development, and performance management.• Manage employee relations, conflict resolution, and HR compliance.• Develop and implement HR policies and procedures.Finance:• Oversee financial operations, including budgeting, financial planning, and reporting.• Ensure compliance with financial regulations, tax laws, and audit requirements.• Analyze financial data to provide insights for strategic decision-making.• Collaborate with executive leadership to develop and execute financial strategies.General Operations:• Streamline operational processes, improve cost efficiency, and reduce operational risks.• Monitor and report on key performance indicators (KPIs) for various operations.• Collaborate with cross-functional teams to optimize company-wide operations.• Oversee vendor relationships and contract negotiations.

Riyadh, Saudi Arabia

Human Resources:• Develop and implement HR strategies, policies, and procedures to foster a positive work culture.• Lead recruitment efforts, from talent acquisition to onboarding, and employee development.• Manage employee relations, performance evaluations, and conflict resolution.• Ensure compliance with labor laws and regulations.• Develop and lead training and development programs for our staff.Finance:• Oversee and manage financial operations, including budgeting, financial planning, and reporting.• Ensure compliance with financial regulations, tax laws, and audit requirements.• Analyze financial data to provide insights for strategic decision-making.• Collaborate with executive leadership to develop and execute financial strategies.• Lead a team of finance professionals to maintain accurate and timely financial records.General Operations:• Collaborate with cross-functional teams to streamline operational processes.• Drive process improvements, cost reduction, and operational efficiency initiatives.• Identify and mitigate operational risks.• Monitor and report on key performance indicators (KPIs).• Oversee vendor relationships and contract negotiations related to finance and HR services.• Coordinates activities that affect operational decisions and business requirements• Plan, schedule, and review workload and manpower to make sure targets are being met on a cost-effective basis

Riyadh, Saudi Arabia

Project Planning and Coordination:• Develop comprehensive project plans, including timelines, resource allocation, and budgets.• Coordinate with project stakeholders, both internal teams and external partners, to ensure a clear understanding of project objectives and requirements.• Liaise with project beneficiaries and stakeholders to provide updates and address concerns.Project Execution:• Supervise and oversee field visits as necessary to monitor project progress and ensure adherence to project plans.• Implement effective project management methodologies to achieve project goals and deliverables.• Monitor project risks and issues, taking proactive steps to mitigate and resolve them.Quality Assurance:• Ensure the project is delivered according to the specified quality and technical specifications.• Implement quality control processes to maintain high project standards.• Oversee testing and quality assurance efforts as needed.Post-Delivery Technical Support:• Collaborate with relevant teams to provide technical support services to clients or end-users after project delivery.• Ensure that post-project support meets client needs and satisfaction.

Riyadh, Saudi Arabia

• Manage and supervise all operational and technical support activities.• Support sales and develop operational procedures and processes to ensure efficient support.• Manage and oversee all user accounts and authority within the internal systems of Saudi Telecom Co.• Establish infrastructure and supervise equipment, essential tools, and resources to support operations and technical activities.• Oversee the operation of all sales outlets, major sales offices, and regional business solutions for the company.• Provide general supervision of all technical and technological projects.• Communicate with all relevant departments regarding operational and technical matters within Saudi Telecom Co.• Provide general oversight for all telesales and e-sales activities.• Directly responsible for establishing and operating the 909 center, focusing on marketing and sales operations for STC.

Riyadh, Saudi Arabia

• Build and maintain a strategic relationship with Saudi Telecom Co, focusing on conservation and development.• Work to achieve the group’s goals by providing services to individuals and the business sector through communication, follow-up procedures, and managing all applications related to service delivery, including pre-sales, post-sales, and everything in between.• Create and maintain the ideal working environment by managing the necessary tools and infrastructure.• Provide staff training on STC systems to ensure smooth and efficient operations.• Identify and implement solutions to problems across all sectors and departments with competence within the telecommunications company.• Directly oversee the operation of the 909 center, providing technical support for STC.

Riyadh, Saudi Arabia

• Build and maintain a strategic relationship with Saudi Telecom Co, focusing on conservation and development.• Work towards achieving group goals by providing services to individuals and the business sector through effective communication, follow-up procedures, and handling all aspects related to service applications, including pre-sales, post-sales, and everything in between.• Ensure the creation of an optimal working environment by managing the necessary tools and infrastructure.• Provide staff training on STC systems to ensure seamless operations.• Identify and implement solutions to problems across all sectors and departments, with a focus on competence and efficiency within the telecommunications company.

Riyadh, Saudi Arabia

• Communicate directly with customers to understand their needs and offer tailored credit card and purchase solutions.• Collaborate with internal and external teams to increase market share for credit cards and promote associated banking products.• Analyze customer data and the credit card market to identify new opportunities and optimize marketing efforts.• Manage marketing campaigns targeting new and existing customers to drive credit card usage and boost sales.• Monitor the performance of marketing campaigns related to credit card solutions, providing analytical reports and recommendations for future improvements.

Riyadh, Saudi Arabia

• Provide comprehensive support to customers through the 902 contact center (now 900), ensuring effective resolution of inquiries and issues.• Manage complaints and resolve issues related to telecom services, including billing, technical services, and subscriptions.• Improve customer experience by offering specialized advice on how to enhance STC services.• Contribute to the development of internal processes and policies affecting customer experience at the contact center.• Generate regular performance reports for the contact center and analyze customer feedback to identify areas for improvement.• Work closely with technical support teams and other departments to ensure swift and effective resolution of customer problems.