Nawaf Aldoweesh Email & Phone Number

Riyadh, Saudi Arabia

• Strategic Planning:
• Develop and implement strategic planning initiatives to align with company goals.
• Monitor industry trends and competitive landscape to drive innovation.
• Collaborate with executive leadership to define and execute strategic objectives.
• Evaluate and adjust strategies to ensure long-term company success.People and Culture:
• Lead the People and Culture team to create and maintain a positive work culture.

Riyadh, Saudi Arabia

• Human Resources:
• Develop and implement HR strategies, policies, and procedures to foster a positive work culture.
• Lead recruitment efforts, from talent acquisition to onboarding, and employee development.
• Manage employee relations, performance evaluations, and conflict resolution.
• Ensure compliance with labor laws and regulations.
• Develop and lead training and development programs for our staff.Finance:

Riyadh, Saudi Arabia

• Project Planning and Coordination:
• Develop comprehensive project plans, including timelines, resource allocation, and budgets.
• Coordinate with project stakeholders, both internal teams and external partners, to ensure a clear understanding of project objectives and requirements.
• Liaise with project beneficiaries and stakeholders to provide updates and address concerns.Project Execution:
• Supervise and oversee field visits as necessary to monitor project progress and ensure adherence to project plans.
• Implement effective project management methodologies to achieve project goals and deliverables.

Riyadh, Saudi Arabia

• Manage and supervise all operational and technical support activities.
• Support sales and develop operational procedures and processes to ensure efficient support.
• Manage and oversee all user accounts and authority within the internal systems of Saudi Telecom Co.
• Establish infrastructure and supervise equipment, essential tools, and resources to support operations and technical activities.
• Oversee the operation of all sales outlets, major sales offices, and regional business solutions for the company.
• Provide general supervision of all technical and technological projects.

Riyadh, Saudi Arabia

• Build and maintain a strategic relationship with Saudi Telecom Co, focusing on conservation and development.
• Work to achieve the group’s goals by providing services to individuals and the business sector through communication, follow-up procedures, and managing all applications related to service delivery, including.
• Create and maintain the ideal working environment by managing the necessary tools and infrastructure.
• Provide staff training on STC systems to ensure smooth and efficient operations.
• Identify and implement solutions to problems across all sectors and departments with competence within the telecommunications company.
• Directly oversee the operation of the 909 center, providing technical support for STC.

Riyadh, Saudi Arabia

• Build and maintain a strategic relationship with Saudi Telecom Co, focusing on conservation and development.
• Work towards achieving group goals by providing services to individuals and the business sector through effective communication, follow-up procedures, and handling all aspects related to service applications, including.
• Ensure the creation of an optimal working environment by managing the necessary tools and infrastructure.
• Provide staff training on STC systems to ensure seamless operations.
• Identify and implement solutions to problems across all sectors and departments, with a focus on competence and efficiency within the telecommunications company.

Riyadh, Saudi Arabia

• Communicate directly with customers to understand their needs and offer tailored credit card and purchase solutions.
• Collaborate with internal and external teams to increase market share for credit cards and promote associated banking products.
• Analyze customer data and the credit card market to identify new opportunities and optimize marketing efforts.
• Manage marketing campaigns targeting new and existing customers to drive credit card usage and boost sales.
• Monitor the performance of marketing campaigns related to credit card solutions, providing analytical reports and recommendations for future improvements.

Riyadh, Saudi Arabia

• Provide comprehensive support to customers through the 902 contact center (now 900), ensuring effective resolution of inquiries and issues.
• Manage complaints and resolve issues related to telecom services, including billing, technical services, and subscriptions.
• Improve customer experience by offering specialized advice on how to enhance STC services.
• Contribute to the development of internal processes and policies affecting customer experience at the contact center.
• Generate regular performance reports for the contact center and analyze customer feedback to identify areas for improvement.
• Work closely with technical support teams and other departments to ensure swift and effective resolution of customer problems.