Nalin Bhat Email & Phone Number

Toronto, Ontario, Canada

• Strategizing use cases for triggered communications via SFMC to enhance customer satisfaction and operational efficiency, reducing manual workload and increasing call savings and presenting recommendations to executive.
• Automating the dispute flow for credit cards in an agile environment, collaborating with the technology team through daily sprints
• Identifying call saving opportunities within the CIBC dispute center and strategizing braze campaigns targeted towards reducing call volumes; collaborating with channel optimization team to implement these campaigns

Toronto, Ontario, Canada

• Formulated business requirement documents for the decommissioning of services from two major vendors and created detailed process documents using Visio to outline workflows within Fusion Services
• Effectively liaised with diverse stakeholders to strategically reorganize the SharePoint platform for the entire team, optimizing it for an upcoming audit and improving team collaboration
• Developed and implemented automated dashboards to streamline and automate the monthly operating reports (MORs) for all Fusion Teams, enhancing efficiency and accuracy

Toronto, Ontario, Canada

• Created a weekly tracker to monitor rush card volume and be on track of achieving of 575K CAD in savings
• Conducted in-depth analysis of customer feedback surveys, identified trends and patterns and provided actionable recommendation to senior management to improve Net Promoter Score by 10%
• Designed and developed a user-friendly dashboard on Adobe Analytics in collaboration with the technology team to streamline the calculation of drop-off rate of customers
• Collaborated with cross-functional teams to identify unaddressed assignments and workbaskets across various lines of business and provided recommendations to senior management for improving resource allocation
• Performed an extensive competitive analysis on the top 5 banks to examine the handling of credit card points upon card cancellation and provided recommendations to improve customer satisfaction
• Presented the award for ‘CIBC Exceptional Student’ for Winter 2023

• Showcased proactive stakeholder management, both internal and external, to ensure long term relationships
• Led a team of 200 employees and worked with stakeholders from 70 different constituencies; Ensured smooth operation between the ground level employees to high level political leaders
• Created strategies for effective implementation of short-term and long-term political campaigns, both digital and on-ground to increase the vote bank before assembly elections
• Strategized and implemented data driven outreach campaigns for over 8 million voters and 300,000 political party workers through stakeholder analysis
• Led a team of data managers to make organized research data sets for all 70 constituencies in Uttarakhand based on trend analysis of previous elections and current insights
• Hired over 200 operation and campaign executives as part of operational planning; Ensured smooth on-boarding and training processes for all

New Delhi, Delhi, India

• Mined publicly available data into creative databases that offer cross-sectoral insights, trends, and patterns
• Collected and verified import/export data of India's trade partners dating back to 1997. Gleaned insights into trade advantages that can be leveraged by India
• Gathered Pan-India assembly and parliamentary election data from 1951 to establish voting preferences and recognize patterns to help in future elections
• Arranged Union Budget data from 1947 onwards to analyze government policy focus and spending patterns

New Delhi Area, India

• Designed Excel sheets and PowerPoint presentations to share fact-based intelligence and drive business growth, reaching record sales per day and per month since inception
• Conducted secondary data analysis and research to analyze and present competitive landscape insights in terms of market share, product pricing and consumer demand across geographies
• Collated and synthesized quantitative and qualitative market insights on a weekly basis to generate and empower context in stakeholder associations
• Oversaw a daily and a monthly tracker for bookings all over India (up to 200 per day) while keeping a track of various active discount coupons as well as affiliate networking

New Delhi Area, India

- Measured and monitored the performance of the inverter at the 350 MW solar power plant- Learned the processes for operations and maintenance of the power plant- Traveled to Kurnool (the site of the plant) to ascertain reasons for variance in the O&M data for driving efficiencies

Faridabad Area, India

- As engineering intern acquired basic understanding of the design and operations of hydro-electric power plants.- Shadowed Chief Engineers in Design Department and visited Chamera II power station, Himachal Pradesh for practical exposure to the working of the power station.

- Completed courses on the working of C++ as well as Java.- Used C++ and Java to develop applications along with the Techno Brain team.

Master Of Business Administration - Mba, 3.84/4

MBA with Co-op candidate at DeGroote School of Business - McMaster University

Bachelor Of Technology - Btech, Electrical And Electronics Engineering

Activities and Societies: Captain of the DTU football team (2017-19); Member of Team Defianz (A tech team that builds a racecar from.

Ib Diploma, High School/Secondary Diplomas And Certificates