• Ensure ads are received and processed in the most-timely and cost effective way possible.• Report on status, coverage, volume and other metrics• Prepare documents for internal management, external contacts and clients• Assist in improving / developing new processes• Assist or lead special projects• Daily tasks could consist of reviewing TV or Radio spots; scanning or downloading ads; entering ads into our proprietary system; QC / validation; investigating / resolving issues

- Welcoming Guest to the Hotel in a polite, friendly and helpful manner.- Dealing with late arrivals and assisting with early Checkouts.- Checking in and out guest using the hotel's accounting system.- Taking payment from guest in the form of cash, leisure cash or credit/ debit cards.- Answering telephone inquiries promptly and professional and transferring calls on.- Ensuring all relevant paperwork has been completed in order for a smooth hand over at the end of shift.- Operating a switchboard and directing calls appropriately.- dealing with and resolving customer complaints.- Keeping up to date on all hotel products, services, pricing & promotional offer.

- Record or prepare minutes of meetings.- Answer telephone and electronic enquiries and relay telephone call and messages.- Schedule and confirm appointments.- Determine and established office procedures.- Order stationary and maintain inventory.- Being a point of contact for guest should they have any queries.- Ensuring that each and every request or complains are dealt with in a timely and effective manner.- keeping up to date on all hotel products, pricing and promotional offers.- maximise sales revenue through upselling and marketing programmes- Ensuring that all Honeymoon, Anniversary & Repeat guest receive their packages.- Making the repeat guest programme possible by sensitizing all guest and front of house staff.

- Welcoming clients to the spa in a friendly and professional manner.- Delivering an exceptional cashier service through excellent customer servicing, sales and transactional processing.- Giving a brief description of all service offered and assisting in excellent and benefitial packaged deals.- Ability to deal with large transaction volumes, whether it may be; cheques, cash or electronic payments- Assist in Inventory management and restocking of merchandise.- Being responsible for accuracy of a till and keeping the till safe, tidy and clean- Working efficiently under pressure.- Verify bills accurately from sale Representatives to ensure customers receives items ordered.- Performing basic math computations.

Incharge of filing, rentals and the list goes on.