Nadeen A. Email & Phone Number

➢ Managed incoming phone calls regarding medical inquiries (including pre-surgical, post-surgical, medication questions and more)➢ Delegated various tasks to appropriate departments to maximize efficient workflow➢ Navigated electronic health records (Cerner, Epic, and ModMed) regarding hospital emergency room visits, lab results, medical history, and past visits to assist patients for upcoming visits and surgeries➢ Consulted providers and other departments via ModMed and Microsoft Teams before directing patients➢ Documented phone calls and actions taken for each patient to ensure accurate medical records➢ Completed order forms requesting labs and prescriptions for medications, physical therapy, and durable medical equipment

➢ Navigated patients' electronic health records to refill prescriptions, enter new prescriptions, and answer medical inquiries received on the phone and at pickup ➢ Maintained efficient workflow by filling prescriptions while upkeeping exceptional quality control and high integrity for each prescription➢ Conversed with patients at pickup to ensure comfort while following Health Insurance Portability and Accountability Act (HIPAA) regulations ➢ Verified validity of new prescriptions dropped off before entering into data entry

➢ Filled prescriptions ensuring excellent quality control by counting, filling, and labeling accurate orders while checking pharmaceutical name, dosage, and NDC and patient name multiple times between the prescription’s fill and transaction to patient➢ Maintained efficient workflow by filling prescriptions while answering phone calls, drive-thru, and customers at cash register and maintaining a clean work environment➢ Unloaded ordered medications, updated in-stock quantity, took note of any medications on backorder as needed, and restocked shelves implementing First-In-First-Out to upkeep quality stock➢ Conducted data entry for medications and seasonal vaccines and entered patient insurance information to provide efficient workflow at time of appointment➢ Completed Pharmacy Technician University, including courses in pharmacology, basic anatomy and medical terminology, data entry, and pharmacy technician laws

Lansing, Michigan, United States

➢ Documented and collected patient vitals manually, including blood pressure and temperature➢ Updated medical, surgical, and allergy history and current medications in patient medical chart electronically to ensure up-to-date patient records➢ Performed oblique, lateral, and AP x-rays by instructing and further positioning patient foot, operating x-ray equipment, and labeling images for attending podiatrist to view➢ Assisted in dressing and caring for patient wound, ulcers, warts, and diabetic foot➢ Updated patients on at-home care instructions and managed paperwork to take home by updating patient chart and printing hand outs as needed ➢ Read old office notes from doctors and scheduled follow-ups each visit to manage patient scheduling ➢ Entered new patient information, including patient demographics, primary physician information, and insurance, and mailed patient paperwork to prepare new patients for their first visit➢ Cleaned instruments and patient rooms after each visit to guarantee sterile environment

East Lansing, Michigan, United States

➢ Processed sideways kymographs taken of Aplysia californica neurons before and after the addition of 5-HT (serotonin) to determine flux, concentration, and velocity of mitochondria and lysosomes undergoing axonal transport➢ Interpreted graphs’ data to determine the 5-HT’s effect on neurons➢ Created and processed kymographs of Aplysia californica neurons treated with rapamycin

Lansing, Michigan, United States

➢ Prepared, packaged, and labeled baked goods with appropriate name, production and expiration date, and nutritional information before restocking sales floor➢ Carried out safety and health protocols when utilizing bakery supplies and walk-in oven and freezer➢ Efficiently managed oven timers and prepared pastries while assisting customers by locating merchandise, answering inquiries, and taking phone calls➢ Checked sales floor daily and resupplied shelves when low on stock while effectively implementing FIFO➢ Worked in fast paced environment that was constantly changing➢ Stayed up to date with merchandise prices and holiday deals and specials

Oxford, Mississippi, United States

➢ Led staff members in advertisement sales and newspaper delivery preparations to uphold monthly newspaper production cost➢ Kept finances up to date by calculating total monthly shipping costs and mailing invoices monthly➢ Communicated with businesses to design desired advertisements via email, phone call, and meetings➢ Worked as a team with staff members to improve articles and page design➢ Scheduled interviews with and featured students and local community in newspaper

Oxford, Mississippi, United States

➢ Organized, arranged, and displayed merchandise as well as directed customers to desired products➢ Stayed up to date with discounts, special offers, and store policies in order to provide customers with excellent shopping experience➢ Collaborated with team members to maintain accurate textbook inventory count seasonally➢ Worked in fast paced environment that was constantly changing➢ Swiftly performed cash and credit transactions to efficiently deliver customer orders➢ Assisted in providing information to customers via phone calls➢ Trained new co-workers to better accustom them to workplace➢ Maintained clean, organized, presentable workstation to efficiently carry out tasks

B.A. Supply Chain Management, 3.764

Activities and Societies: Pre-Med Pre-SOMA

Business Administration And Management, General

I studied at the University of Mississippi during my senior year of high school and for a year afterwards before transferring to Michigan.

Diploma Of Education, High School/Secondary Diplomas And Certificates, 4.16 Gpa

Activities and Societies: Newspaper Features Editor/Business Manager Envirothon Astronomy Club Vice President French Club Secretary.