Naman Dawar Email & Phone Number

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

• Developed and scaled Fankonnect from MVP to a full-fledged product, empowering creators to monetize their Telegram channels.
• Launched innovative features that drove business growth and significantly reduced operational inefficiencies.
• Led market research and data analysis, driving product enhancements and strategic decisions in close collaboration with designers and developers.
• Crafted product positioning and go-to-market strategies, and introduced an AI chatbot to streamline internal processes.

Noida, Uttar Pradesh, India

• Reduced operational TAT from 12 to 6 hours, achieving a significant milestone in operational efficiency.
• Resolved critical customer issues by enhancing tech operations, leading to smoother workflows and fewer delays.
• Owned and managed critical internal tools such as Razorpay, Freshworks, and Ai-Sensy, optimizing their use to enhance daily operations and improve overall efficiency.

Noida, Uttar Pradesh

• Led a team of 18 CSMs, boosting customer satisfaction from 60% to 76% and improving retention by streamlining processes.
• Managed 200+ customer accounts, driving a 60% increase in upsells and exceeding 150% of GMV targets.
• Collaborated with product teams, using customer insights to enhance product features and boost campaign performance by 22%.
• Developed automated workflows that improved efficiency, reduced workload, and elevated the overall customer experience.

Noida Area, India

• Managed a portfolio of 200+ PAN India customers, utilizing both physicaland virtual interactions.
• Successfully increased customer renewal rate from 60% to 90% througheffective relationship management.
• Achieved a 60% increase in upsells within the customer base.
• Exceeded the target by achieving 150% of the Gross Merchandise Value(GMV) for the portfolio, contributing 10% of the company's additionalrevenue.
• Created the feature for CSM team to track the daily achivement and help inoperational Tasks

Noida Area, India

• Built strong relationships with new and existing clients, providing a high level of expertise and professionalism.
• Achieved a high customer satisfaction rate of 98% by closely monitoring issues and providing prompt resolution.
• Helped resolve customer complaints in a timely manner and worked to understand their needs and challenges, identifying ways the business could better address those needs.

Noida Area, India

Bachelor Of Commerce, Sales, Distribution, And Marketing Operations, General

Marketing