Nam Truong Email & Phone Number

Melbourne, Vic, Au

Melbourne

An innovative and compelling alternative to traditional law firms, Law Squared is trusted by General Counsel and business leaders to bridge the gap between legal expertise and commercial impact. Whether acting as an extension of your in-house team, or working ad hoc, we prioritise client success over billable hours via our fixed-fee approach. Our legal capability includes Corporate + Commercial, Employment + Workplace Relations, Disputes + Litigation, Privacy + Cyber and Digital +… Show more An innovative and compelling alternative to traditional law firms, Law Squared is trusted by General Counsel and business leaders to bridge the gap between legal expertise and commercial impact. Whether acting as an extension of your in-house team, or working ad hoc, we prioritise client success over billable hours via our fixed-fee approach. Our legal capability includes Corporate + Commercial, Employment + Workplace Relations, Disputes + Litigation, Privacy + Cyber and Digital + Innovation. With offices in Melbourne, Sydney, Brisbane, Auckland and London, Law Squared is a comprehensive, cost-effective proposition for multinational or scaling businesses, or those seeking multi-jurisdictional support in Australia, New Zealand and/or the UK. I am accountable for the strategic growth of our Digital + Innovation team, the digital transformation roadmap of the firm, and delivering human centred technology solutions to our clients. Show less

Australia

Servant leader to a team of 12 to deliver the functional and technical roadmap for ANZ Institutional Banking's flagship mobile applicationAchievements:• Delivering biometric login capability as one of the first financial banking applications to do so using the React Native framework• Formulating and delivering the strategic roadmap which included usability and performance enhancements to the app, establishment of user preferences and personalisation, app modernisation and DevOps… Show more Servant leader to a team of 12 to deliver the functional and technical roadmap for ANZ Institutional Banking's flagship mobile applicationAchievements:• Delivering biometric login capability as one of the first financial banking applications to do so using the React Native framework• Formulating and delivering the strategic roadmap which included usability and performance enhancements to the app, establishment of user preferences and personalisation, app modernisation and DevOps automation enhancements Show less

Melbourne, Victoria, Australia

Led go-to-market initiatives involving ANZ Institutional Digital web and mobile channels for large corporate and institutional customersAchievements:• Well established network and working relationships across ANZ Institutional Operations, Sales, and Technology• Working within a project team transitioned 6387 corporate customers (with 62711 users) to a new online banking platform. • Drove the customer and banker communications strategy and execution as well as data analysis… Show more Led go-to-market initiatives involving ANZ Institutional Digital web and mobile channels for large corporate and institutional customersAchievements:• Well established network and working relationships across ANZ Institutional Operations, Sales, and Technology• Working within a project team transitioned 6387 corporate customers (with 62711 users) to a new online banking platform. • Drove the customer and banker communications strategy and execution as well as data analysis of customer data to inform strategic and tactical decisions Show less

Melbourne, Australia

As an analyst I learnt and used Human Centered Design principles to drive design decisions related to customer solutionsAchievements:• Worked across Institutional and Retail divisions of ANZ to deliver the first Institutional Fraud Operations and Recovery team, leading the process and communications design• Designed customer feedback strategy for ANZ Institutional’s flagship online banking platform

Hardship support officer for ANZ (previously ESANDA) vehicle and asset finance customers. A very humbling experience where I learnt a lot about empathy. Achievements:• Consistently high performing member of the team despite working part time whilst studying at university• Ability to build rapport and empathise with customers who were in high stress situation

Freelance digital consultant helping small businesses with digital transformation.Achievements• Marketing initiatives have led to successful growth and profitable turnover of business upon sale• Designed and hosted multiple client websites using a range of web clients such as Wordpress, Squarespace, Shopify • Developed and implemented standardised training processes for staff across marketing initiatives

Global Executive Masters Of Business Administration (Gemba), Business Administration And Management, General

Bachelor Of Arts (Ba), Psychology

Education record

Activities and Societies: Volleyball, Rugby, Philanthropy Society, Philosophy Society Class of 2014 Best All Rounder