October 2013 - Present• Business Objects Trainer - Manage/Conduct classroom and virtual training.• Support 1000+ Business Objects Users - User Setup, Assistance, Documentation.• Power BI Trainer - Manage/Conduct classroom and virtual training for new report/dashboard creators including user documentation.• Power BI Trainer - Created Beyond the Basics videos for Power BI on Gateways, DAX, Get Data (from various sources), Subscriptions, Scheduling Refreshes, Common Errors, Power Automate and Power App Visuals.• Support 500+ Power BI Desktop Users• Communications Lead• Roles Coordinator• Compliance Pillar• Project work as needed.April 2000 - March 2015• Support 1700 Hyperion Users - User Setup, Training, Documentation, Help Desk Calls, Light Development Work• Project Management• Supported TPS, PB2, Oracle R11 & R12, EQP, SBT, EDI and Appworx Users, Help Desk Calls, Documentation, User Setup• Member of Interviewing Team for new System Support Team members • Lead SST Member for FinApps & KW Teams during Pizza Transition Project in 2010 until Team Reorganization in 2012• Truck Inventory Variance - Created Route Variance Model used by the field today, Created Truck Model Documentation, Trained users on how to research variances, Worked with KW Development Team on the calculation for Projected Ending Inventory and implementation, Run RIC In-Transit Ending Inventory monthly and notify users when Projected Ending Inventory is ready, Assisted with RIC Model creation and trained users, Ongoing assistance to users researching inventory variances as needed monthly,Member of a task force related to inventory variances in 2011.

• Payroll - Bi-weekly• Human Resources • Month-End Close Procedures• Truck Inventory Variance Posting and Research• Billbacks for Partner Brand Expenses• Supervised two hourly employees• KW-Sales Reporting Super User & Support• Design and input spreadsheets for departmental analysis.• Weekly, Monthly, Year-to-date Sales Reports• Monthly Route Sales Performance Report• Other miscellaneous reports • Train and assist other employees on computer software

Principal Duties: • Provided computer support to financial planning process.• Assist Management Staff with Budget and Current Estimates.• Back-up for Regional Financial Manager.• Designed and input spreadsheets for departmental analysis.• Phone Statistics• Weekly, Monthly, Year-to-date Sales Reports• Weekly Operations Report• Monthly Installation Performance Report• Other miscellaneous reports Key Projects: Development of Order Entry Procedure Manual: A step-by-step manual designed specifically for the billing system, which was used to train new employees and aid current employees.Batch Master during Cabledata conversion: Total control of all paperwork between previous billing system cut-off and new billing system start up. Included keying in all orders during conversion.