Nancy Adera

Nancy Adera Email and Phone Number

Customer Service Team Leader at Paykonnect @ Paykonnect
Nancy Adera's Location
Nairobi County, Kenya, Kenya
Nancy Adera's Contact Details

Nancy Adera personal email

n/a
About Nancy Adera

Experienced Customer Service Team Lead with a demonstrated history of working in the telecommunications industry. Skilled in Sales Management, Direct Sales, Project Management, Team Leadership, and Customer Service. Strong support professional with a Diploma In International Air Transport Association focused in Airport Operations. from Nairobi AviationCollege.

Nancy Adera's Current Company Details
Paykonnect

Paykonnect

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Customer Service Team Leader at Paykonnect
Website:
paykonnect.co.uk
Employees:
10
Nancy Adera Work Experience Details
  • Paykonnect
    Customer Service Team Leader
    Paykonnect May 2015 - Present
    Nairobi,Kenya
     Offering training to all staff on customer relations matters regarding the business.  Developing and implementing customer service policy for the Organization  Managing the customer service team  Scrutinize customer satisfaction and improve on service deliver  Acting as the point of contact between the clients and Paykonnect Kenya Ltd and providing first line support and escalating retailer issues if need be to the mobile operators.  Providing customer care support to retailers by randomly making calls to them to ensure they are happy with Paykonnect services.  Handling the walk-in customers and ensure that all their queries and concerns are resolved in a professional and timely manner  Recommend potential products and services to the management by collecting customer information and analysing customer needs.  Create user accounts for clients
  • Paykonnect
    Direct Sales Representative
    Paykonnect May 2013 - Apr 2015
    Nairobi,Kenya
     Market and sell electronic Airtime to companies/corporate through the phone.  To communicate to the client through email and phone and provide all the relevant materials necessary to enable the client be well informed of the product.  To book appointments with the DSRs at a convenient date and time for the client.  To directly sell and sign up clients and have them purchase airtime through the pc application.  Visit client together with the DSR for demonstration and presentation and to close business.  To generate new prospects for sign up and future business opportunities.  To keep a record of all signed up customers to enable increase of revenue from time to time based on customer potential.  Any other duties assigned by the General Manager
  • Kenya Airports Authority
    Ground Freight Safety
    Kenya Airports Authority Jul 2012 - Dec 2012
    _Ramp Safety enforcement._Apron Traffic Control_Recording Of Aircraft Movement In daily Aircraft Movement Records._Recording Air side Incidents and Accidents.

Nancy Adera Skills

Team Leadership Telecommunications Customer Service Business Development Project Management New Business Development Direct Sales Sales Management Project Planning

Nancy Adera Education Details

  • Alliance Francaise
    Alliance Francaise
    General Studies
  • Nairobi Aviationcollege
    Nairobi Aviationcollege
    Credit

Frequently Asked Questions about Nancy Adera

What company does Nancy Adera work for?

Nancy Adera works for Paykonnect

What is Nancy Adera's role at the current company?

Nancy Adera's current role is Customer Service Team Leader at Paykonnect.

What is Nancy Adera's email address?

Nancy Adera's email address is na****@****tal.com

What schools did Nancy Adera attend?

Nancy Adera attended Alliance Francaise, Nairobi Aviationcollege.

What are some of Nancy Adera's interests?

Nancy Adera has interest in Swimmingreading Novelssocial Work, Swimming Reading Novels Social Work.

What skills is Nancy Adera known for?

Nancy Adera has skills like Team Leadership, Telecommunications, Customer Service, Business Development, Project Management, New Business Development, Direct Sales, Sales Management, Project Planning.

Who are Nancy Adera's colleagues?

Nancy Adera's colleagues are Lucy Mburu, Harry Young, Mary Maina, Sylvia Kerubo, Everlyne Nyaguthii, Sophia Ashraff, Niko Norouz.

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