Nancy Adera Email & Phone Number

Nairobi,Kenya

 Offering training to all staff on customer relations matters regarding the business.  Developing and implementing customer service policy for the Organization  Managing the customer service team  Scrutinize customer satisfaction and improve on service deliver  Acting as the point of contact between the clients and Paykonnect Kenya Ltd and providing first line support and escalating retailer issues if need be to the mobile operators.  Providing customer care support to retailers by randomly making calls to them to ensure they are happy with Paykonnect services.  Handling the walk-in customers and ensure that all their queries and concerns are resolved in a professional and timely manner  Recommend potential products and services to the management by collecting customer information and analysing customer needs.  Create user accounts for clients

Nairobi,Kenya

 Market and sell electronic Airtime to companies/corporate through the phone.  To communicate to the client through email and phone and provide all the relevant materials necessary to enable the client be well informed of the product.  To book appointments with the DSRs at a convenient date and time for the client.  To directly sell and sign up clients and have them purchase airtime through the pc application.  Visit client together with the DSR for demonstration and presentation and to close business.  To generate new prospects for sign up and future business opportunities.  To keep a record of all signed up customers to enable increase of revenue from time to time based on customer potential.  Any other duties assigned by the General Manager

_Ramp Safety enforcement._Apron Traffic Control_Recording Of Aircraft Movement In daily Aircraft Movement Records._Recording Air side Incidents and Accidents.

Diploma In French B1, General Studies

Diploma In International Air Transport Association, Airport Operations., Credit

Activities and Societies: Member of the drama club Attained a Diploma in Airport Operations in December 2011 under the NACEB examination.