Nancy Arce Email & Phone Number

Michigan, United States

We do exterior Stucco/Effis work on buildings and homes. Some interior work can be done.

Detroit, Michigan, United States

Detroit, Michigan, United States

Detroit, Michigan, United States

-Vendor oversight -Servicing loan agreement (SLA)-Hosting meetings and owning agenda items and recaps -Escalated communication-internal and external -Team Audits Reviews -Inspection ordering, review and process orders and payments -Managing exception reports

Greater Detroit Area

- Lead team members in communicating and handling Insurance loss claims - Handled Escalations- Set Pace for my teams Production- Relationship building with team members- Relationship building with Outside vendors for inspections - Development of team members - Process Improvement Accomplishments - Quickly learned new process- Taught team how to understand production and developed action plan to meet production, in first month of the role- Initiation of Schwab process - GURU feedback buildout - Liaison between Client Relations and Insurance Loss to effectively communicate insurance claim information to clientso Trainingo Knowledge sharing - Rocky Nominee

Greater Detroit Area

- Notify and pay delinquent taxes from client escrow/non-escrowed accounts for our serviced clients - Worked in a team environment managing the company’s escrowed/no-escrowed tax accounts- Maintained relationships with outside partners to help resolve and track our Delinquencies- Process improvement - MSP some AMP, CoreLogicAccomplishments - Quickly learned new process - Revamped and created training manuals - Created tax lien process to monitor and protect our collateral and client’s homes - Create 1 in the new field process to board taxes lines correctly after origination of loan. Clients benefit in Servicing by eliminating significant escrow account shortages in clients escrow accounts. - Brought new product, BKFS tax reporting to our Business, for efficiency in reporting delinquent taxes and liens.- Created a more effective Tax sale/Lien process

Greater Detroit Area

- Managed and balance our serviced clients’ escrow accounts and analyzed yearly to stay in compliance- Special projects and process improvement - Set forth production for the team - Subject matter expert - Trained team members - Created/maintained Policy and Procedures - MSP and AMP - Excel, data digger, Big Dashboard Accomplishments - Development of the Bankruptcy process- Development of our escrow portfolio data (pending payoff process)- Escrow Blitz project for revamping Escrow Analysis statements - Scheduled analysis for client on Biweekly payment schedules - Liaison between Client relation and Escrow analysis, to effectively communicate escrow information to clients- Provided escrow analysis scheduleso Loan level data for Escrow shortages and overages

Greater Detroit Area

- Attending Serviced Client’s with questions, concerns during our client loan maturity date- Research Clients concerns- Setting up payments and Auto draft - Assisting with MYQL set up during origination process- Quizzle-Credit program - Assisting our Schwab HELOC clients - Worked in LOLA, AMP, CarrieAccomplishments - High and consistent call Quality scores - Daily Amaze award for client experience- Consistently on team’s monthly compliments pages - Award Winner for Cheese factory implementation

Associate'S Degree, Buisiness Administration And Managment

Associate'S Degree, General Studies

Cosmetology Managment, Cosmetology, Barber/Styling, And Nail Instructor