Nancy Ares Email & Phone Number

Des Plaines, Il

I team with client administrators and executives, Wheels account managers and other internal support functions to oversee end-to-end fleet management from vehicle procurement to resale. I coordinate efficient ordering cycles and enhance client productivity by facilitating timely deliveries, registrations and repairs. I also have reduced client financial impact in fuel fraud cases through constant monitoring and timely actions to cancel compromised fuel cards and file disputes for quick client reimbursements.

I served as advocate for external and internal clients. My primary responsibilities involved establishing and managing long-term client relationships. I acted as liaison between the clients and IBM to drive both client and seller satisfaction. In this role I reduced aged receivables 90% by facilitating agreement between the vendor, client and financing agency. I also influenced improved customer support by mentoring new hires in both the US and Mexico.

I managed collections for a portfolio of large accounts, including researching and resolving billing issues. I oversaw the recording and application of cash payments and served as the team focal for internal and external audit requests for supporting documentation. On multiple occasions I achieved monthly receivables paid-in-full through efficient collections and managing both internal and client contacts. I also improved the skills and performance of new hires and other teammates through mentoring and skills transfer.

Chicago, Il