Nancy Armah Email & Phone Number

Lagos State, Nigeria

Lagos State, Nigeria

United States

Lagos, Lagos State, Nigeria

A Data Analytics Training designed to provide hands-on experience with real world projects.

Accra, Greater Accra, Ghana

● Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 4 departments and cut down the reporting process by 75%.● Advised the Regulator and Board on company compliance through monthly and quarterly scheme reports.● Ensured compliance with regulatory and statutory requirements by ensuring all necessary licenses for the Company and Board of Trustees are up to date preventing potential sanctions from regulatory bodies.● Enacted and enforced rigorous procedures to ensure compliance with regulatory requirements, resulting in improved adherence by the company and stakeholders.

Accra, Greater Accra, Ghana

● Demonstrated exceptional coordination skills in promptly facilitating the issuance of critical financial instruments to clients strengthening the organization's reputation for delivering exceptional customer service.● Implemented a meticulous drawdown process for critical financial facilities ensuring the accurate and efficient completion of all necessary procedures resulting in the successful closing of deals.● Spearheaded the following up of clients to ensure the submission of the original clearing within 90 days which avoided sanctions and fines from the Bank of Ghana.

Accra, Greater Accra, Ghana

● Offered expert assistance to customers in managing daily financial transactions and completing applications, resulting in increased customer satisfaction and trust. ● Employed active listening techniques to identify and understand customer needs, enabling the initiation of appropriate referrals to colleagues and superiors resulting in increased customer loyalty and trust.

Accra, Greater Accra, Ghana

● Demonstrated a commitment to excellent customer service by promptly preparing turnovers and generating loan statements for clients upon request. ● Teamed up to clean and process client data using Excel, ensuring the accurate migration of data to a new software platform called Gold Disk.

Data Science

Studied: 1. Computer Vision (Object Detection & Classification) 2. Time Series Analysis 3. Regression & Forecasting 4. Natural Language.

Bachelor'S Degree, Actuarial Science

West African Senior School Certificate Examination (Wassce), General Arts; Geography, Economics, French, Elective Maths