Nancy Borden Email and Phone Number

- Working with Microsoft Great Plains and Active Networks RTP to manage billing and payments at all Lake Placid Olympic Venues and Gore Mountain Ski Center in North Creek, NY, as well as Belleayre Mountain, Highmount, NY as an added venue for Fall 2012. - Establish credit with ORDA- Create invoices and statements from A/R Batch Transmittal forms from each venue- Collect debt from individual, business, Corporate & Sponsorhips, Governmental and Contactual debtors.-Maintain and updated customer profiles and billing processes to allow for accurate and timely reporting on each venue- Manage calander of billing for Corporate Sponsorships - Responsible for Travel advances and expense reports

•Meet personal sales goals. Be aware of sales-to-goal status and consistently strive to achieve company sales expectations. •Maintain a strong customer focus and consistently provide quality customer service. Promote a positive customer experience by keeping all customer areas clean and present merchandise according to company merchandising standards. •Ring customer transactions, perform register functions and follow company cash handling policies. Make store recommendations to Managers and Associate Managers to improve sale possibilities.

I spent 27 years at AMA starting in the Publication Department and then moved to the Data Center where I developed many of the work characteristics I rely on today. I started my IT career as a Computer Operator and worked my way up to Manager of Systems Support. Our data center, at the American Management Association, was the largest data center north of Albany, NY, where we maintained multiple platforms and Operating Systems. As a manager I promoted teamwork as one of our biggest assets. Cross-training, mentorship, and developing a working family allowed us to support the company's needs in all AMA Centers across the US, Canada & Europe.