In this client-facing role, I conduct 1:1 mock interviews and coaching sessions via video conferencing and by phone. Assess responses and provide timely and constructive feedback. Create tailored resumes, cover letters, and LinkedIn profiles for entry to executive level job seekers. Research job postings, industries, and previous roles to emphasize qualifications and achievements. Collaborate across functions and time zones to guide revision process, mitigate escalated issues, and complete deliverables on or ahead of schedule.

Develop customized resumes, cover letters, and LinkedIn content using accomplishment-focused writing to highlight the unique value of every client. Create documents with modern design appeal and compatibility with Applicant Tracking Systems (ATS). Work 1:1 with each professional and across our Talent Mobility Solutions team to ensure a strategic approach to achieving their career goals.

My goal is to help clients become more confident and comfortable during an interview. As a coach, I conduct mock interviews via Zoom to prepare clients for this important step in their career journey. • Advise on how to develop an elevator pitch, use the STAR Method, and close an interview. Offer tips on how to answer common interview questions. • Deliver real time feedback and written evaluations with comments and recommendations on how to answer questions effectively and make a meaningful impression during an interview. • Utilize sophisticated communication and active listening skills to learn about career goals, address concerns, and identify areas of opportunity.

Utilize leading-edge tools and strategies to transform resumes, cover letters, and LinkedIn profiles into customized marketing tools for job seekers. Communicate online and by telephone to build rapport, gain understanding of career goals, and exchange feedback. Apply STAR technique, high-impact word choices, and modern business terminology to draft fresh content that positions client to stand out from crowd during job search. Research job postings, target industries, and previous roles to emphasize qualifications and achievements effectively.• Consistently attain four and five star ratings by producing compelling documents that add maximum value and achieve high quality outcomes. • Engage solutions-focused approach to guide revision process, address concerns, and mitigate escalated issues to ensure a differentiated service experience. • Outperform time expectations by conducting phone appointments promptly and meeting all deadlines ahead of schedule to ensure complete satisfaction.

Served as a business partner and consultant for assigned work units to provide guidance, advice and assistance on a range of HR issues related to employee relations, performance management, compensation and classification, recruitment and policy interpretation.Demonstrated excellent customer service by handling inquiries promptly and follow up to ensure a quick, equitable and courteous response. Collaborate with other HR functional leads in the areas of EEO, learning and development, benefits and HR systems and transactions.Reviewed and approved HR transactions for compliance to state and agency policies and practices. Consulted with work units as necessary to resolve errors in the application of state and agency guidelines.Collaborated with business units in managing the recruitment and selection process to include job analysis, the screening of applications, formulating interview questions, participating on interview panels and providing coaching and guidance on hiring policies and practices. Serve as the subject matter expert for the Recruitment Management System in the absence of the HR Team Leader.Participated in the development and delivery of related training and communication to field staff.

Manage the onboarding process for new hires which includes: submitting and reviewing background checks, setting up ID badge appointments, assembling information packets, processing new hire forms and creating an employee files.Provides advice, interpretation, assistance and follow-up on Benefits questions and HR policies.Accurately key and process employee transactions within the PeopleSoft Human Resource System and PMIS.Responsible for the coordination and facilitation of the annual Service Awards luncheon and quarterly CommonHealth programs at the System Office.Serve as the Knowledge Center administrator for the VCCS. Responsible for adding course content to the KC and maintaining employee transcripts.Collaborate with colleagues to ensure administrative excellence and customer service. Perform a variety of administrative and purchasing functions.

Served as primary point of contact for employees in regard to benefits, employee relations, compensation, retirement, Workers Compensation, VSDP and HR policy related questions.Lead the initiative to automate HR files and worked closely with IT in regard to converting employee documents to PaperVision. Responsible for maintaining the HR document management system.Worked closely with HR Director in managing the recruitment and selection process.Assisted the HR Director with developing and delivering training courses; both in person and via the Knowledge Center.Facilitated new hire orientations and coordinated ID Badge appointments and parking arrangements.Responsible for processing employee transactions in PMIS and BES. Created and prepare HR reports generated from PMIS and HurMan. Updated and maintained agency organizational charts.Handled the daily administrative operations of the Human Resources Department and acted as back-up for the Front Desk and the HR Director in his absence.Served as the lead in the coordination and facilitation of the annual Service Awards Ceremony and Luncheon, Public Service week, employee health and wellness and recognition programs and a variety of fundraisers to benefit the Commonwealth of Virginia Campaign including “Dogs on the Deck”. Spearheaded a Flu Shot clinic for employees in the James Monroe Building starting in 2008 that has become an annual event.

Accountable for processing employee transactions and assisting employees with their HR related questions.Responsible for assisting with new hire orientations.Update recruiting web site, enter incoming applications in HR database and refer applications to appropriate hiring manager.Process requests for position upgrades and work with HR Director in improving and streamlining process.Responsible for the completion of unemployment claims.