Nancy C. Email & Phone Number

Orange County, California, United States

* Appointed as the Labor Management Expert (LME) for the district, providing strategic guidance on workforce planning and labor optimization to enhance operational efficiency.

Los Angeles Metropolitan Area

* Supported the opening of the Mission Viejo location as part of the NSO (New Store Opening) team.* Supervised and trained a team of 7 full-time managers and 60 part-time employees in sales, merchandising, and inventory control.* Managed operations at Fashion Island, Outlets at Orange, Irvine Spectrum, Anaheim Plaza, MainPlace Mall, Mission Viejo Mall, and Stonewood Center Mall.* Handled scheduling and payroll management.* Conducted monthly staff performance evaluations to implement necessary improvements.* Ranked in the top 2 for credit card sales in the district.* Expertise in visual merchandising and proficient in inventory allocation management.

Orange County, California, United States

* Recruited, hired, and trained high-quality employees.* Consistently met development milestones and achieved profitability targets.* Managed employee scheduling, training, and coaching to enhance performance in customer service, revenue generation, and daily operations.* Boosted customer satisfaction through special promotions and increased credit sales.* Developed incentive programs to reward top performers.

Orange County, California, United States

* Ensured associates adhered to quality standards, cash management, and customer service policies and procedures.* Earned the first “Grade A” rating from the CEO across the entire company.* Assisted the store manager in monitoring Manager on Duty (MOD) shifts and addressing patterns of poor performance.