Nancy Centeno Email & Phone Number

Lafayette, California

Oakland

This position is responsible for providing support to the Account Manager in the daily management of the group accounts. Provide resolution to employee/employer issues arising from claims, administrative and benefit plan performance issues for large book of business. Generate related documents for all lines of coverageServe as primary point of contact for clients and vendorsResearch and resolve claim issuesAssist client administrators with billing or enrollment issuesOrder plan materials, including contracts, rates, benefit summaries and suppliesMaintain client filesUpdate and maintain corporate databaseSpanish open enrollment meetings as needed

Supported Vice President of New Sales and Executive Vice President intermittently as well as provide marketing support to members of sales staff.Assisted with coordinating projects for both new and existing businessWorked closely with assigned account teams to ensure all aspects of client satisfactionCreated marketing/sales materials for proprietary products offered by SMLAssisted in various administrative, organizational, and scheduling tasksDevelop communications for open enrollment, employee education, health fairs and special projectsCreated RFP, marketing presentations and sales materialsCreated industry benchmarking comparison for sales department and account teamPerformed as Zywave gatekeeper and pulled 5500 filing for public companies via online resourcesPulled necessary employee benefits information to do due diligence as neededActed as travel coordinator for group departmentProvide backup support to central services team and other SML departments when neededProvided spanish translations and materials as neededAd hoc graphic design projects as neededDue Diligence reports

Senior Admin. Assistant to National & Large Group Sales November 1999 - June 2005Supported the Director of National Accounts, Manager of BlueCard and Manager of National Sales.Managed the Director’s calendar and all travel arrangementsArranged conference calls, meetings, trainings, meeting rooms, equipment and office supply needs. Prepared agendas, materials, and reports as necessaryMaintained and secured all personnel filesCollected and organized bills for managers' reviewDistributed announcements and information bulletins to all BSC sales officesWorked with the mailroom and Provider Relations to assure mailings were sent out in a timely mannerHelped distribute and put together Sales Business PlanDeveloped Book of Business DatabaseAssured Sales Incentive Codes were assigned to new hires and any changes updatedRe-designed Goals & Objectives ReportCollected and compiled Pipeline Report and Incentive Reporting WorksheetCreated and maintained Northern Sales intranet web pageAwarded an Employee Recognition Award by HRHelped organize Raiders Rally sponsored by BSCHelped organize National Accounts Broker Conference