Nancy Chen Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

As a Change Management Specialist, I supported the Change Lead with delivering the change for a Business/IT Project for an action item under the APRA Remediation Plan to replace an end-of-life system by integrating core banking/risk systems and assisting stakeholders/users to adopt and embed the change.• Completed change activities such as detailed impact assessments, change implementation plan and training and learning requirements by facilitating and leading workshops with various… Show more As a Change Management Specialist, I supported the Change Lead with delivering the change for a Business/IT Project for an action item under the APRA Remediation Plan to replace an end-of-life system by integrating core banking/risk systems and assisting stakeholders/users to adopt and embed the change.• Completed change activities such as detailed impact assessments, change implementation plan and training and learning requirements by facilitating and leading workshops with various stakeholders to gather required data for change delivery.• Responsible for maintaining the stakeholder matrix and the development of the communication plan by creating high quality change artefacts to ensure stakeholders are kept informed throughout the journey.• Acted as a liaison between the business and technology teams to ensure all needs and requirements are captured though User Acceptance/Business Acceptance Testing. Show less

Provided ongoing support to the Tribe Lead and APRA Strategic Initiatives to ensure there was a clear path to success by managing business requirements, dependencies, risks and milestone tracking.• Planned, optimised and facilitated quarterly tribe planning cycle and ceremonies to identify and understand priorities, resource requirements/constraints, dependencies, progress, risks, and milestones in PPM.• Successfully facilitated workshops and interviews to document the current/… Show more Provided ongoing support to the Tribe Lead and APRA Strategic Initiatives to ensure there was a clear path to success by managing business requirements, dependencies, risks and milestone tracking.• Planned, optimised and facilitated quarterly tribe planning cycle and ceremonies to identify and understand priorities, resource requirements/constraints, dependencies, progress, risks, and milestones in PPM.• Successfully facilitated workshops and interviews to document the current/ future state for the business and the management of the integrated delivery roadmap.• Supported in the development and embedding of the Tribe Value Measurement Framework to articulate multiple dimensions of (process) value that underpins the economic value calculation. Show less

Managed the relationship between ANZ and the corporate uniform contract (~$7M) to track performance, manage contract budget and performed analysis to identify initiatives to improve contract performance. • Successfully managed and delivered an end-to-end change for users which included managing senior stakeholders/external vendors to gain endorsement, performed operational risk assessments, managed contract financials, organised and led focus groups/roadshows, planned for pilot/national… Show more Managed the relationship between ANZ and the corporate uniform contract (~$7M) to track performance, manage contract budget and performed analysis to identify initiatives to improve contract performance. • Successfully managed and delivered an end-to-end change for users which included managing senior stakeholders/external vendors to gain endorsement, performed operational risk assessments, managed contract financials, organised and led focus groups/roadshows, planned for pilot/national rollout, and the destruction of obsolete stock.• Identified initiatives by performing analysis to improve vendor performance such as, reducing wait time for bankers by 50% by uplifting self-serve options and reducing the dependency on vendors.• Established and led a team of analysts by growing them selflessly to ensure they were equipped to support the wider team of Vendor Managers. Show less

I provided support to internal/external stakeholders to ensure our customers were able to access their funds via ATMs. Identified improvement opportunities to reduce the wait time between the Vendor and Frontline.

I built relationships with customers to ensure their needs were met to ensure they had a positive experience. Provided retailers with their day-to-day banking needs so they can service their business and customers.