Nancy Chen Email & Phone Number

Melbourne, Victoria, Australia

• As a Change Management Specialist, I supported the Change Lead with delivering the change for a Business/IT Project for an action item under the APRA Remediation Plan to replace an end-of-life system by integrating.
• Completed change activities such as detailed impact assessments, change implementation plan and training and learning requirements by facilitating and leading workshops with various… Show more As a Change Management.
• Completed change activities such as detailed impact assessments, change implementation plan and training and learning requirements by facilitating and leading workshops with various stakeholders to gather required data.
• Responsible for maintaining the stakeholder matrix and the development of the communication plan by creating high quality change artefacts to ensure stakeholders are kept informed throughout the journey.
• Acted as a liaison between the business and technology teams to ensure all needs and requirements are captured though User Acceptance/Business Acceptance Testing. Show less

• Provided ongoing support to the Tribe Lead and APRA Strategic Initiatives to ensure there was a clear path to success by managing business requirements, dependencies, risks and milestone tracking.
• Planned, optimised and facilitated quarterly tribe planning cycle and ceremonies to identify and understand priorities, resource requirements/constraints, dependencies, progress, risks, and milestones in PPM.
• Successfully facilitated workshops and interviews to document the current/… Show more Provided ongoing support to the Tribe Lead and APRA Strategic Initiatives to ensure there was a clear path to success by managing.
• Successfully facilitated workshops and interviews to document the current/ future state for the business and the management of the integrated delivery roadmap.
• Supported in the development and embedding of the Tribe Value Measurement Framework to articulate multiple dimensions of (process) value that underpins the economic value calculation. Show less

• Managed the relationship between ANZ and the corporate uniform contract (~$7M) to track performance, manage contract budget and performed analysis to identify initiatives to improve contract performance.
• Successfully managed and delivered an end-to-end change for users which included managing senior stakeholders/external vendors to gain endorsement, performed operational risk assessments, managed contract financials.
• Successfully managed and delivered an end-to-end change for users which included managing senior stakeholders/external vendors to gain endorsement, performed operational risk assessments, managed contract financials.
• Identified initiatives by performing analysis to improve vendor performance such as, reducing wait time for bankers by 50% by uplifting self-serve options and reducing the dependency on vendors.
• Established and led a team of analysts by growing them selflessly to ensure they were equipped to support the wider team of Vendor Managers. Show less

I provided support to internal/external stakeholders to ensure our customers were able to access their funds via ATMs. Identified improvement opportunities to reduce the wait time between the Vendor and Frontline.

I built relationships with customers to ensure their needs were met to ensure they had a positive experience. Provided retailers with their day-to-day banking needs so they can service their business and customers.