Nancy Dowd Email & Phone Number

San Francisco, California, United States

• Facilities Coordinator at IT campus. Daily floor inspection, stocking materials and inspecting space for maintenance issues. Decommission of office space in September, taking inventory, packing items for transfer to other locations.• Front desk monitor at non-profit. Greeted visitors, managed access to facility and assisted guests.• Worked registration desk at a scientific/clinical meeting at Moscone Center. Greeted attendees, answered questions, printed… Show more • Facilities Coordinator at IT campus. Daily floor inspection, stocking materials and inspecting space for maintenance issues. Decommission of office space in September, taking inventory, packing items for transfer to other locations.• Front desk monitor at non-profit. Greeted visitors, managed access to facility and assisted guests.• Worked registration desk at a scientific/clinical meeting at Moscone Center. Greeted attendees, answered questions, printed badges, and registered new attendees. Using TNS software, registered approximately 150 attendees and guests, and processed payments. Show less

San Francisco, Ca

Senior Operations Associate - Sales Support 11/22 to 12/23Provided operations support to the nationwide sales team of 14. Tracked, coordinated and monitored the entire process of onboarding new clients from contract creation to the issuance of the first invoice. • 83% companywide YOY increase in obtaining “New Company Onboarding” after implementing the new process.• 89% contract management completion rate.• 93% success rate obtaining “New Purchase Orders & Extensions” avoiding… Show more Senior Operations Associate - Sales Support 11/22 to 12/23Provided operations support to the nationwide sales team of 14. Tracked, coordinated and monitored the entire process of onboarding new clients from contract creation to the issuance of the first invoice. • 83% companywide YOY increase in obtaining “New Company Onboarding” after implementing the new process.• 89% contract management completion rate.• 93% success rate obtaining “New Purchase Orders & Extensions” avoiding billing errors.• 100% completion of Purchase Order updates regarding incremental funding levels in CRM leading to decreased invoice aging.• 100% completion of “Credit Check Request” coordination between business development and financial operations impacting decreased collections.Senior Operations Associate 11/17 to 11/22• Trusted by recruiters and workers to answer questions or obtain help before, during and after worker’s tenure regarding benefits, payroll and other issues.• Scored 4.5 out of 5 on customer satisfaction surveys through 2022.• Onboardings completed: 293 in 2020; 399 in 2021 and 89 in 2022.Oversaw the onboarding process for new hires, from necessary paperwork to orientation, for assigned recruiters. Worked with Shared Services team to address human resources and payroll issues. Coordinated offboarding activities when worker ended. Collaborated with other members of the Advanced Clinical Operations team to improve processes. Operations Associate 11/06 to 11/17• Promoted to Senior Operations Associate in November 2017.Office Manager, San Francisco Location 11/06 to 9/20• Managed maintenance of the office space of 2,309 square feet and building access for 5-15 employees. • Successful office management in a grade C commercial building with plumbing issues and minimal property management.• Successful event planning of holiday dinner parties, client happy hours and team building events.• Organized moves and closing of office in September 2020. Show less

Bs, Business Administration And Management, General

Aa, Secretarial Science