Nancy Edwards Email & Phone Number

Cobourg, On, Ca

Port Hope, Ontario, Canada

Regional Municipality Of Durham, Ontario, Canada

Healthcare

Whitby, On

Making Yoga accessible to a wide variety of clients. Provide Chair Yoga classes, Yoga to ease MS, Yoga for Seniors, Yogalates/Pilates on Chair or mat. Also Yoga classes for Kids, Teens and for Sports teams. Primarily teaching through Whitby Seniors Centre and private classes.

Whitby, Ontario, Canada

Whitby, Ontario, Canada

Whitby, Ontario, Canada

Whitby, On

Health care support for clients. I also provide recreational activities and outings for clients.

701 Brock St. N, Unit 5, Whitby, On

A boutique Gym in Whitby providing personalized services. Fitness classes, Yoga, Pilates.

Toronto, Canada Area

I acted as the primary Client Manager for a variety of IBM customers and Coordinator of IBM Service Delivery teams in a multi-platform 24/7 availability outsourcing environment. - Managed the day to day operations of Client Accounts.- Acted as the primary contact between external Clients and IBM support teams and Service Partners. I managed all technical change requests for Client’s systems.- Ensured that Client Service Level Agreements were met while coordinating Client and IBM staff resources to minimize overtime costs.- Brought focus and gave direction to Service Delivery Teams during incidents.- Provided Client and Executive updates and formal reports of problem resolution status from incident initiation to problem resolution.- Created and delivered extensive incident, operational and Service Level Agreement reporting on a monthly basis for review with Client management.- Coordinated support teams to provide required data and analysis for Client audits.- Provided training to support Teams and Clients on Change and Incident Processes.- Regularly met with Clients as part of the Account team to identify ongoing requirements for upgrades, changes to systems, problem management and reporting, and new business. Additional Achievements:- Update Account Process documentation and Problem/Change Workflows- Coordinated multiple support teams on many successful upgrades of mainframe, server and network hardware and Operating Systems.- Systematically identified potential cost savings to management through minimizing the administration for change requests. This procedure is now a standard project template for other IBM accounts.- Piloted a security procedure whereby authorized clients can have physical access to their equipment without onsite escort.- Worked with review group tasked with reviewing and modifying the Customer Service Analysts’ on-call schedule. Ensured that service level expectations were maintained with the goal of cost savings to IBM.

Ministry Of Municipal Affairs And Housing

Client Support Analyst - Help Desk - 01/94 - 06/98 On a team of 5 Support Specialists that was responsible for telephone and desk side support to over 1700 end users province wide. We responded to over 16,000 calls per year for service requests such as LAN administration, user account management, data security policy enforcement and software problem resolution. Mentored end users on various software and system issues with the aim of reducing the number of routine calls placed to Help Desk.Administrative Assistant - Corporate Technology - 01/88 - 01/94 Senior Administrative Assistant - Hiring and training temporary staff. Monitoring and reporting on branch expenditures including payroll. Implemented Self Paced training Program. Assisted on RFP's for hiring consultants. Assisted with Annual Budget preparation along with annual corporate IT purchases.

Toronto, Canada Area

Provided Administration and support to the school. Enrolling students, and assisting with advertising and vendor shows

Therapeutic Recreation/Recreational Therapy

Retail Management

Otsb - Ontario Management Development Program, Team Leadership

Retail Management

Education record