Inside Sales Representative known for building trusting and long-term relationships, both internally across departments and roles and externally with customers. Outstanding problem-solving skills, leveraging industry knowledge to find innovative solutions for customers. Strength in training team members, increasing skill and knowledge to help the team achieve strategic goals. Reliable, independent, responsible, and hardworking with exceptional customer service skills. Bilingual in Spanish and English. Experience includes:Inside Sales:• Identified and qualified potential leads through research and inbound inquiries to build a robust sales pipeline.• Engaged with prospects to understand needs, provide product information, and recommend customized.• Met or exceeded monthly and quarterly sales quotas and key performance metrics.• Prepared presentations, proposals, and contracts.• Managed the sales process from order to delivery.• Collaborated cross-functionally and with key stakeholders to optimize lead conversion and customer satisfaction.• Conducted follow-up to ensure customer satisfaction and identify additional sales opportunities.Customer Service Supervisor:• Assisted customer service representatives (CSRs) with difficult accounts and problem resolution.• Maintained customer service staff by recruiting, selecting, orienting, and training employees.• Developed and grew staff through coaching, mentoring, and providing performance feedback.• Assisted CSRs in answering phones and responding to customer requests. Served as escalation contact for challenging customer issues and questions.• Followed up on changes in delivery status.• Organized, performed, and oversaw Customer Service and Sales departments’ operations and procedures, training employees when necessary.Technical Skills:Microsoft Office (Excel, Word, PowerPoint), Microsoft CRM, ERP, SalesLogixI am currently exploring new opportunities. Would love to talk with you. Please feel free to reach out to me directly at nancy.figueroa19@gmail.com.
Ppm North America Inc.
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Sales Manager Of North AmericaPpm North America Inc.Warwick, Ri, Us
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Inside Sales | Customer Service | Team Leader And SupervisorExploring New Opportunities Jun 2024 - Present
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Customer Service Supervisor Ii And Inside Sales RepresentativeDynisco Aug 2021 - Jun 2024Franklin, Ma• Managed a Customer Service team of four responsible for providing support to clients in the plastics industry. Responsible for communicating directly with customers regarding quotes, repairs, technical support, and orders.• Led daily operations of order entry, repair and returns processing, and customer backlog processing to achieve defined service-level agreements (SLAs).• Partnered with supply chain manager and planning teams to ensure SLAs on customer orders were achieved. Proactively reviewed backlog for any delays and communicated issues to leadership.• Managed KPIs for continuous improvement, managing orders, backlog, and process improvement.• Hired, trained, and evaluated CSRs across multiple locations.• Developed and maintained the sales operating procedures (SOPs) and work instructions (WIs) for customer service processes in accordance with compliance and ISO regulations.• Trained all Sales personnel on customer service SOPs and WIs. Served as a subject matter expert (SME) on ERP processing and CRM tools.• Served on team responsible for creating and analyzing a customer survey soliciting feedback on customer service, sales, products, and technical and engineering support.• Created reports for senior leadership, providing data on monthly sales.• Developed customer quotes, pricing, and follow-up using a CRM system. Utilized CRM to communicate sales pipeline and develop short-range product forecasts.• Performed outbound calling and lead prospecting.• Provided technical assistance with Dynisco and Viatran products and services. Traveled to customer sites to provide training.• Managed incoming customer phone calls and email inquiries from customers, company representatives, and sales managers. Oversaw inbound customer service email boxes and contacts via phone or fax.• Assisted Operations manager in managing inside sales representatives. -
Senior Inside Sales Representative And Team LeaderDynisco Jan 2017 - Aug 2021United States• Developed sales opportunities by researching, checking customers’ buying history, suggesting related and new items, providing technical information, preparing quotations, and closing orders.• Provided qualify lead liaison leads to regional sales managers (RSMs) and channel partners, collecting information from prospects to facilitate the process for the regional sales team.• Trained channel partners to ask application questions to ensure complete information for accurate quoting.• Reviewed contracts and prepared price quotations, special pricing, and price discrepancies in Avante (database). Ensured customer’s account was up-to-date and forms were completed.• Created accounts, contacts, and opportunities through SalesLogix, converting leads, marking for consolidation or deletion, and scheduling follow-up calls for sales team.• Supported Director of Sales and regional sales managers with open quotes and scheduled customer visits.• Entered and updated quote log for Vice President of Business Development and marketing manager.• Emailed open quote log to all channel partners, scheduled meetings with RSM to review open quote status, and reported back to Director of Sales and Vice President of Business Development.• Managed and supported incoming telephone and email inquiries for on-site product.• Maintained representative distribution list for regional sales managers.• Ran webinars for channel partners on Infomatrix.• Created PowerPoint presentations for products. Traveled to customer sites, technical conferences, and trade shows, presenting information on products to drive sales.• Ran polymer material samples through lab, created videos, and provided customers with results.• Attended and assisted with trade show preparation and participation.
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Customer Service SpecialistDynisco Aug 2008 - Dec 2016Sourced new sales opportunities through outbound cold calls and emails, helping Dynisco achieve sales revenue. Additionally, held similar responsibilities as Inside Sales Representative role.
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Administrative Assistant To Executive Leadership TeamThermo Fisher Scientific Aug 2004 - Aug 2008Milford, MaProvided administrative support to a team of six executives. Scheduled meetings, arranged travel, coordinated interviews, answered calls, and assisted with event planning.
Nancy Rodriguez Education Details
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Business Administration And Management, General
Frequently Asked Questions about Nancy Rodriguez
What company does Nancy Rodriguez work for?
Nancy Rodriguez works for Ppm North America Inc.
What is Nancy Rodriguez's role at the current company?
Nancy Rodriguez's current role is Sales Manager of North America.
What schools did Nancy Rodriguez attend?
Nancy Rodriguez attended Community College Of Rhode Island.
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Nancy Rodriguez
Talent Acquisition Specialist | Hr, Recruiting, Niche Talent AcquisitionGreater Chicago Area1peopleshareworks.com -
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