Nancy Farber Email & Phone Number

Minnesota, United States

• Taking calls in a fast-paced, high-volume call center environment.
• First point of contact for customers, proactively problem-solving, and documenting needs.
• Lead team of Level I OEM Support Reps.
• Performs to and maintains acceptable performance levels in relation to call statistics, call quality, and overall customer satisfaction.
• Reporting and Quality Assurance.
• Training New Hires.

Minnesota, United States

-Recruit and manage 75+ temporary employees-Complete all necessary paperwork for all worker's compensation claims-Payroll and timecards-Advertising/recruiting for open employment opportunities-Build rapport with Clients by taking orders, providing status reports, and resolving conflicts-Background checks and drug screens for prospective.

Responsible for all activities relating to medical device order data entry, product returns, new accountprocessing, providing support to current and prospective customers, providing support to salesfield, and coordination/logistics of capital equipment.Communication via phone/email/fax to patients and physicians.Generation of contracts and.

Supervised full-time, temporary, and independent contractor personnel to ensure timely and professional response to incoming client inquiries and consumer mail.Coordinated procedures and workflow ensuring high quality performance and productivity, along with exceeding turn time objectives.Scheduled & hired correspondent personnel, predicted staffing.

Coordinated and conducted the physical inventory of warehouse.Adjusted inventory quantities based on cycle count results.Provided development to all staff, with direct report of 3 employees.Conducted Slot/SKU reviews to ensure data integrity.Developed and maintained reporting to ensure a high level of client satisfaction and cost avoidance.

Managed client relationship with four Fortune 500 companies in the execution of marketing and promotion fulfillment programs. Held financial accountability that included revenue growth, cost control, billing, and overall account profitability for assigned client accounts. Played consultative business partner role with clients to enhance their marketing.

Held financial accountability that included revenue growth, cost control, billing, and overall account profitability for assigned client accounts.Played consultative business partner role with clients to enhance their marketing efforts.Partnered with and supported Business Development professionals to develop annual business development plans and to.

Conducted new hire, ongoing, and remedial training of call center representatives.Created and maintained the Account Overview documents that ensured consistent training and handling of incoming client phone calls. Coordinated and organized training schedules and curriculum.Monitored employee progress in order to assess if additional training/development.