Providing administrative and logistical support services, coordinate activities like conference calls, internal and external meetings.Preparation of correspondence taking minutes, and circulating them to staff and other stakeholders required.Prepare budgets for meetings, field work and travel for staff and field activities.Maintain efficient and effective communication channels between the Head of Unit staff and other internal and external parties.Maintain the unit heads calendar and schedule appointments, screen requests for meeting and synchronize office and personal diaries to ensure that appointments do not overlap.Organize the filing and retrieval of files and documents in order to ensure that they are secure and accessible.Manage departments professional profile on website and other academic social media sites.Work with communications team to update programme, Oxford and other sites department related content.Coordinate the preparation of both local and international itineraries for the department staff and other external stakeholders, confirm travel bookings and hotel reservations.Maintain inventory of office equipment for the unit and asset disposal list, monitor utilization of consumables and requisition for additional supplies in the department and maintain an overall record of status and allocation of common items to staff and overall CIN hospital sitesEstablish/maintain systems and records for project studies and publications for the units research team.Facilitate submission and maintains file of submitted department scientific proposals through KEMRI scientific and ethical approval process and notify Principal Investigators in advance when ethical approvals expireMaintain list of all department visitors / external seminar presenters, interns, and collaborations to programme for reporting on a bimonthly cluster reportMaintain updated contact list and event summary and procure monthly data bundles & airtime for all projects site staff.

Providing customer service and Front Office support services for effective service delivery and customer satisfaction.Performing a variety of advanced administrative functions such as maintaining Office Calendar of events and scheduling appointments, booking meeting rooms, switchboard operations and welcoming Clients.Acting as first point of contact between the Company and the clients. Monitoring customer account details for non-payments, delayed payments and other irregularities to reduce / minimize company exposure to bad debts.Fleet Management. Coordinating all transport functions of the Office including the supervision of the drivers and the maintenance of Office Vehicles.Maintaining effective administrative systems such as records and database management, filing systems and ensured that they are safe, accessible and updated.Supplier Management: developing and managing relationships with suppliers; screening suppliers and maintaining preferred supplier lists; procurement and Warehousing / Inventory management.Preparation and submission of tenders In charge of the store i.e in flow and out flowProcuring of parts and office equipmentPreparing monthly customer and management reports; Drawing client quotations, reports and contracts;Payment of Payee, NHIF, NSSF and NITA.Negotiating of contract terms and conditions to meet both client and company needs; Coordinating delivery and maintenance service schedule;Liaising with the sales and technical team and other departments; Monitoring and delegating work to technicians;Processing of orders and making follow ups to clients; Debt Collection and Petty cash Management

Developed and maintained excellent relations with new and existing customers resulting in increased levels of customer retention and growth of revenues. Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.Implemented Customer experience management strategies which strengthened customer relationship, increased customer retention and minimized churn through customer win-backs.Negotiated tender and contract terms and conditions to meet both client and company needsEnsured efficiency of all office procedures, client management and general office administration so as to guarantee reliability and consistency to all clients.Drafted correspondence, reports and proof-read official documents and ensured adherence to administrative guidelines and overall quality of outputs requiring Senior Management Team signature.Organized all the Company events / Office meetings, booking meeting venues and sending out invites and coordinate all the logistics involved in the events.Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness in handling difficult / angry clients. Decreased paper wastage by 30% by introducing a scan and save method for printing.

Provided customer service and Front Office support services for effective service delivery and customer satisfaction.Maintained Office Calendar of events and scheduling appointments, booking meeting rooms, switchboard operations and welcoming Clients.Maintained effective administrative systems such as records and database management, filing systems and ensured that they were safe, accessible and updated.General office management - ensured all Office utilities were paid in good time, monitoring and replenishing all Office consumables e.g. stationery, kitchen items, water, milk etc. to avoid running out of stock.Organized travel and prepared travel itineraries for the MD (Coordinated all Logistics involved in Local / International travels.Pro-actively managed the Managing Directors (MD) time by organizing diary / calendar, prioritizing and responding to invitations and requests for meetings.Developed and maintained comprehensive administrative processes that improved the efficiency of day-to-day operations within the Executive Office.Managed petty cash for the Executive Office, prepared monthly reports on expenditure, attaching all relevant receipts and submitted to the Accounting Officer.